Office of Quality Improvement

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This topic contains 3 replies, has 3 voices, and was last updated by  Erin Faehrmann 7 years, 3 months ago.

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  • #130431

    Scott O. Konopasek
    Participant

    Does anyone have experience with or is aware of a office/team in the public sector dedicated to improving processes, productivity and outcomes across organizational lines?

  • #130437

    Erin Faehrmann
    Participant

    Here in South Australia we have a Public Sector Performance Commission, which has (and will) exist for a few years as is the nature of commissions. http://www.pspc.sa.gov.au/ . It has a cross-organisation mandate. In New Zealand I heard about a department (they call them Ministery’s) which reports direct in to their Treasury and it appears they’ve recently established a nation-wide productivity commission as well http://www.productivity.govt.nz/. Usually these types of arrangements reside under our Premier (head of State) or Prime Minister (yeah, we’re still in the Commonwealth…).

  • #130435

    Jeremy Sutherland
    Participant

    Scott,

    Most US Federal agencies, and even most departments have their own QI/QC departments. I’m not sure if there is a clear functional hierarchy back up to the Office of Management and Budget (OMB) or not, but I know the OMB runs a pretty big Quality Improvement/Performance Improvement office in DC.

    http://www.whitehouse.gov/omb/performance_improvement_officers

    http://www.fiercegovernmentit.com/story/zients-federal-agencies-need-do-more-less/2011-04-27

    Hope this helps,

    -JS

    ClearPoint Strategy

  • #130433

    Carol Davison
    Participant

    The Federal Government has a performance czar, performance officers and offices in every department. They deploy the balanced scorecard (high level planning documents, etc.) I have not heard the term Quality used for a long time.

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