June 21, 2011 at 1:18 pm #133544
Inspired by an excellent Blog post titled "5 Things Your Boss Needs to Know About Communications: Takeaways from IPR’s Strategic Communication" written by GovLooper BJ Baily, I'd like to ask my fellow GovLoopers a question:
What can you do when your boss does not support open communication or customer engagement?
Perhaps you have seen some or all of the signs:
- too many layers of approval to "get the word out"
- cripplingly slow response times from the approval chain
- little to no "input" mechanisms for customers and stakeholders to "get the word in"
- strict control of the message at the expense of quality or truth
- "sterilization" of communications
- Underfunded, understaffed, and/or poorly staffed (i.e. wrong or immature skill sets) communications program
- No place for communication at the executive table
- <insert your own communication mistake here>
There are three aspects of this issue I'd like to understand better:
- What can you do to help your boss understand the things BJ Baily writes about in his post?
- Wat can you do to help an organization who's boss does not support communication
- What can you do to support your customers and stakeholders in an organization who's boss does not support open communications?
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