Senior Technical Support Engineer- Federal TS/SCI-LifeStyle/Poly (Annapolis, MD)

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    William Cahillane

    Technical Support | Annapolis, MD, United States

    The Technical Support Engineer is responsible for providing support to customers. This involves responding to customer inquiries via phone, email and web, diagnosing/analyzing problems, and providing workarounds to customers. Our environment includes networking and web technologies such as DNS, DHCP.

    Key Responsibilities:

    • Install and configure Infoblox products as well as third-party software for support lab testing purposes.
    • Provide remote and on-site technical support for Infoblox customers and partners.
    • Provide ongoing support to Infoblox customers and partners.
    • Recommend new and existing solutions which involve enhancing application/systems functionality, features and defect repair.
    • Work closely with third-party software vendors and their professional services groups to solve complex integration problems.
    • Be intuitive and inventive by providing solutions and workarounds for customers.

    Skills & Requirements:

    • 2+ years experience in a hands-on technical role with security clearance.
    • Experience with both Unix/Linux and Microsoft Windows operating systems.
    • Solid knowledge in TCP/IP and networking protocols.
    • Working knowledge of firewall, switches, and routers.
    • Knowledge of authentication protocols such as AD, and LDAP.
    • Knowledge of DNS and DHCP protocols and configuration (host master experience).
    • Recent experience in providing remote or on-site technical support.
    • Strong customer service skills.
    • Outstanding analytical and organizational ability.
    • Excellent verbal and written communication skills.
    • Self starter with ability to multi-task in a high-pressure, fast-paced, fast growth environment.
    • Team player.
    • Aptitude to quickly grasp current software functionality and third party products in order to extend that functionality to meet new and evolving requirements.
    • BS in CS, CE, or other technical field.
    • PERL programming skill is a definite plus.

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