Social Media and Customer Service in Government

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This topic contains 1 reply, has 1 voice, and was last updated by  Christine Zmuda 7 years, 5 months ago.

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  • #167466

    fcoleman
    Participant

    Hi

    I am looking to find examples of government organisations (preferably state or local) who are effectively using social media as part of their multi-channel approach to improving customer service.

    Would love to hear some success stories and be able to mention some case studies in a presentation I am preparing

    thanks in advance

    kind regards

    Fergal

  • #167468

    Christine Zmuda
    Participant

    Fergal,

    My colleague Bryony Cole worked in the Dept of Justice, Australia prior to coming to Yammer. Here’s a deck on case studies in government and familiar with the Australia landscape. She may has lots of examples here of how Social is being used in government http://www.slideshare.net/bryonycoleslides/getting-the-most-juice-from-a-government-yammer-network . Her email is [email protected].

    I work to support Federal clients here in the Washington DC area, I would be happy to give you some examples if you are looking for US based organizations. My direct line is 301-467-1412 or [email protected].

    All the best,

    Christine

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