Stop Daddy! GoDaddy takes a Crippling Torpedo

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This topic contains 4 replies, has 3 voices, and was last updated by  Stephen Peteritas 7 years, 3 months ago.

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  • #169083

    David Dejewski
    Participant

    GoDaddy and millions of Web sites are suddenly taken off line – the result of a cyber attack?

    How does this happen?

    What does it mean to us?

    http://techcrunch.com/2012/09/10/godaddy-outage-takes-down-millions-of-sites/

    This account “Anonymous” admits to the attack. What do you think should happen to this guy? This is a pretty serious deal. Literally millions of Web sites are down as I type this, and have been for at least a half an hour.

  • #169091

    Stephen Peteritas
    Participant

    I mean if sites are making money, then I assume they should be able to sue for opportunity costs.

  • #169089

    Henry Brown
    Participant

    So who do you sue “anonymousXXX ” or go daddy and if you sue go-daddy on what grounds?

  • #169087

    Stephen Peteritas
    Participant

    I mean I doubt they ever track the virus back to a singular group of people that they actually find BUT if they did I’m assuming they could be held financially responsible for cost lost by both GoDaddy and their customers. That’s what I saying Henry though I don’t hold out hope it’ll ever happen.

  • #169085

    David Dejewski
    Participant

    This just came out from GoDaddy via email to it’s customers:

    We owe you a big apology for the intermittent service outages we experienced on September 10 that may have impacted your website, your email and other Go Daddy services.


    We let you down and we know it. We take our responsibilities — and the trust you place in us — very seriously. I cannot express how sorry I am to those of you who were inconvenienced.

    The service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented a series of immediate measures to fix the problem.

    At no time was any sensitive customer information, including credit card data, passwords or names and addresses, compromised.

    Throughout our history, we have provided 99.999% uptime in our DNS infrastructure. This is the level of performance we expect from ourselves. Monday, we fell short of these expectations. We have learned from this event and will use it to drive improvement in our services.

    As a result of this disruption, your account will be credited for the value of 1-month of service for each of your active/published sites.* This credit will be available to you for the next 7 days. Please click the button below to redeem your credit.


    It’s an honor to serve you. Thank you for the opportunity to re-earn your business and trust.

    As always, please call us 24/7 at 1-480-505-8877 — anytime, for any reason.

    Sincerely,

    Scott Wagner
    CEO
    GoDaddy.com

    What do you think?

    Did they do the right thing here?

    What would your agency do to compensate customers if service went down?

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