Telecommunications Manager (GS-13, New Orleans, Customs and Border Protection)

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    Job Title: Telecommunications Manager

    Department: Department Of Homeland Security

    Agency: Customs and Border Protection

    Job Announcement Number: IHC-392191-MAS DE


    $81,823.00 – $106,369.00 /year


    Thursday, October 21, 2010 to Wednesday, November 03, 2010




    Full Time Career/Career Conditional




    1 vacancy – New Orleans, LA; 1 vacancy – Slidell, LA


    United States Citizens


    CBP: Securing America’s Borders

    Whether on the frontlines or serving behind the scenes supporting our mission, the men and women of CBP are dedicated to keeping America safe. CBP counts on them. Our Nation counts on them. Can we count on you?

    For information about CBP’s mission, activities, and careers, visit our web site,

    Who May Apply: All U.S. Citizens

    Organizational Location: This position is located in the Department of Homeland Security, U.S. Customs and Border Protection, Office of Information and Technology, Field Support, Central Area, in New Orleans and Slidell, LA.

    Relocation Expenses: Relocation expenses will be paid.


    • U.S. Citizenship
    • Background Security Investigation
    • Residency in the U.S. for the last 3 years (see explanation)
    • Drug Testing
    • Overtime/Travel


    Additional Duty Location Info:

    1 vacancy – New Orleans, LA; 1 vacancy – Slidell, LA

    You will be responsible for preparing feasibility and suitability assessments of new or existing technology associated with critical tactical communications services. This involves designing, developing, monitoring, coordinating, and conducting a variety of technical evaluations on a wide-range of voice communications systems, data communications systems, video surveillance systems, sensor intrusion systems, networks and facilities; making recommendations and proposals for using new and advanced equipment and techniques based on such considerations as performance capabilities and limitations, as well as cost; participating on task forces, committees and working groups to coordinate joint projects; and participating with engineers in systems design to ensure that specialized needs are met. You will also be responsible for ensuring the quality of service to users. This involves carrying out all phases of installation, troubleshooting, repair, redesigning, maintenance and operational testing of telecommunications systems; configuring and maintaining the telecommunications network to service all applicable law enforcement mission applications such as intrusion detection systems, encrypted voice land/mobile radio communication systems, video surveillance systems and the local area network; maintaining encryption and serving as the key management controller for over the air rekeying; overseeing contract-provided services by various vendors to ensure adherence to contract specifications; arranging leasing and preparation of equipment sites; and conducting training for users on telecommunications systems.

    Qualifications and Evaluations


    You qualify at the GS-13 level if you possess one year of experience that equipped you with the skills needed to perform the job duties.

    Examples include resolving issues involving conflicting telecommunications requirements; planning and implementing telecommunications installation procedures involving a variety of available communications equipment, services, security methods and procedures, and operating techniques; and responding to unusual problems or questions involving implementation of telecommunications systems.

    There is no substitution of education for specialized exeperience at the GS-13 grade level.

    Knowledge, Skills, Abilities and Other Characteristics (KSAOs):

    Candidates who meet the minimum qualification requirements are required to possess certain Knowledge, Skills, Abilities, or Other Characteristics (KSAOs) to successfully perform the functions of this position. Candidates will be asked to demonstrate their attainment of these KSAOs in an online job questionnaire. The KSAOs are:

    • Knowledge of planning, development, acquisition, testing, integration, installation, utilization, or modification activities of telecommunications systems, facilities, services, and procedures.
    • Skill in planning, implementing, and managing telecommunications programs, systems, and services.
    • Ability to supervise employees.

    U.S. Citizenship: Candidates must be United States citizens and present proof of citizenship, if selected.

    Residency: There is a residency requirement for all applicants not currently employed by CBP. During the three years prior to applying for this position, you must have: physically resided in the United States or its protectorates or territories (excluding short trips abroad, such as vacations); worked for the U.S. Government as an employee overseas in a Federal or military capacity; and/or been a dependent of a U.S. Federal or military employee serving overseas.

    Exceptions may be granted to applicants if they can provide complete state-side coverage information required to make a suitability/security determination. Examples of state-side coverage information include: the state-side address of the company headquarters where the applicant’s personnel file is located, the state-side address of the Professor in charge of the applicant’s “Study Abroad” program, the church records for the applicant’s overseas church missions, and/or the state-side addresses of anyone who worked or studied with the applicant while overseas. Applicants must provide this information when filing their application for employment.

    Qualifications by Closing Date: You must meet all qualification requirements by the closing date of the announcement.

    Background Security Investigation: You will need to successfully complete a background investigation before you can be appointed into this position.

    Drug Testing: You must submit to a drug test and receive a negative test result before you can be appointed into this position. After appointment, you will be subject to random testing.

    Overtime/Travel: You may be on call 24 hours per day, seven days per week. Substantial amounts of uncontrollable, unscheduled overtime may be required; you may travel to remote sites on extremely short notice due to equipment failures and/or network outages.


    To determine if you are qualified for this job, your resume and supporting documents will be reviewed and compared against your responses to the occupational questionnaire. The numeric rating you receive is based on your responses to the questionnaire and will be between 70 and 100.



    Agency Information:
    CBP Indianapolis Hiring Center
    6650 Telecom Drive
    Suite 100
    Indianapolis, IN 46278

    Indianapolis Hiring Center
    Phone: (317)715-3000
    Email: [email protected]

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