The highlights from the discussion sound like the points raised here on GovLoop:
"Social media will be driven by customer expectations. Customers expect to be able to connect with real people from companies."
"Once people are in the workplace for a few years, there are few generational differences in what they want at work."
"On the other hand, there remain technological differences between generations. The younger the person, the more likely they are to be
willing to break IT policies by using unapproved technology that helps
them work more efficiently. It's a catch-22 - the workers are more
productive, but legal risks are increased."
"Enterprises that want workers to collaborate need to reward collaboration tangibly."
The last point is the money quote. And check out the Dilbert cartoon. 🙂