March 29, 2012 at 3:34 pm #157488
Phone interviews can always be tricky because it is harder to read the other person, and get a feel for how they react to your responses.
What are your tips for a successful phone interview?
I’m interested in responses both from the interviewer, and interviewee side!
March 29, 2012 at 5:33 pm #157498
Kristy L. Stewart, SPHRParticipant
The benefit to phone interviews though are cost savings and in most cases you have a great defense against complaints of discrimination as you are making your decisions without seeing the person. I do phone screens every week, it’s a large part of my job. I find the biggest risk is when you go face to face later on the person presents differently, probably due to nerves. But with the right questions I fully believe you can get great insight even over the phone. The key is question selection.
March 29, 2012 at 6:42 pm #157496
Do your homework before the day of the interview. This is true whether face-to-face or over the phone but the opportunity to have notes at one’s fingertips while on the phone really offers a great advantage to the applicant in easing one’s nervousness. Here are some random techniques I often use:
- Treat the phone interview as if you WERE face-to-face. Put up a mirror in front of you, if it helps to see someone while you’re talking.
- Dress for the interview, even though you can’t be seen! Don the type of clothing you would normally wear in a face-to-face meeting; this will help put you in the right frame of mind to put your best food forward.
- Write down the names of all the people in the interview room and refer to each interviewer by name to ask questions and/or to get them to respond to your questions? For example: I had this X-Y-Z experience. I’m sure you’ve experienced this too, right Jane?
- Write down the questions you want to ask about the organization in advance of your interview and pepper them in during the meeting, when possible.
March 29, 2012 at 6:56 pm #157494
I just try to be as friendly and vibrant as I can be – without overdoing it. I want my personality to show as well as it can over the phone. I used to hate phone interviews, but after I’ve gotten a little bit better at them I don’t mind them as much.
March 30, 2012 at 1:46 pm #157492
Thanks for all the responses so far! Have you ever been surprised by the employee you end up with after a phone interview, or do they seem the same in person as they did over the phone?
Are they any questions you include or exclude purposefully if you are doing a phone interview instead of an in-person interview?
April 5, 2012 at 5:28 pm #157490
Here’s an article I wrote about phone interview epic fails – my favorite was the guy who admitted to playing angry birds during a phone interview (true story)! I think the main problem is distractions and concentration, especially if you’re doing the interview at home. I think a lot of recruiters are using Skype for call so they can get that face-to-face interaction, as well.
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