Using Twitter to respond to residents for customer service

Home Forums Citizen Engagement & Customer Service Using Twitter to respond to residents for customer service

This topic contains 0 replies, has 1 voice, and was last updated by  Mark Van Baale 5 years ago.

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    Mark Van Baale
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    I am curious if any of you who manage social media for your local government or City use Twitter for customer service like 311. If you do, what type of tool do you use for managing incoming tweets and responding to them? Looking at using HootSuite Pro or GroupTweet. Thanks.

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