December 2, 2010 at 9:21 pm #117137
Rhonda G. GreyParticipant
Our client in the Los Angeles area is seeking a Customer Service Supervisor to assist on a full time basis for 3 to 6 months. This position requires a background in both customer service and utility billing. Must be computer savvy and well organized. Pay rate is $25 per hour.
The primary function of an employee in this class is to coordinate and supervise the daily activities of the customer representative staff of a water district. An employee in this class is typically delegated supervisory assignments over utility billing, water investigations, and/or meter reading.
Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Employees are responsible for all other duties as assigned.
Plans, organizes, and supervises the work of subordinate personnel;
Writes annual performance appraisals and evaluates the work of subordinate staff;
Provides direction to staff in order to modify and assign work, modify procedures, and to ensure employee efficiency and effectiveness in providing excellent customer service in carrying out goals and objectives;
Recommends and assists in the implementation of goals and objectives;
Participates in the selection of staff and provides or coordinates staff training;
Researches, evaluates, plans and implements training programs for subordinate staff;
Schedules staff for sick or vacation time, assists staff on work related problem resolution, etc.;
Interprets codes, laws and ordinances and provides information to the public in order to communicate departmental policies and procedures;
Responds to the more difficult customer inquiries or complaints in order to ensure resolution;
Continuously looks to improve operations through employee development and training, workflow, analyses, and enhanced technology;
Performs all work duties and activities in accordance with policies and procedures;
Works in a safe manner and reports unsafe activity and conditions. Follows safety policy and practices and adheres to responsibilities concerning safety prevention, reporting and monitoring as outlined in the Safety Handbook.
Knowledge, Skills and Abilities:
Supervisory techniques and practices;
Modern bookkeeping, record keeping, and accounting principles;
Pertinent Federal, state and local laws, codes and regulations related to the assigned area;
Customer problem/complaint resolution principles and practices;
Public relations and customer service skills and techniques;
Research techniques, methods and procedures;
Personal computers and related software.
Direct, manage, plan and explain the objectives for employees;
Communicate and carry out goals and objectives;
Learn and correctly apply routine department policies and procedures;
Read, comprehend, and follow simple oral and written instructions; and to understand and apply available guidelines to varied operational requirements;
Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;
Demonstrate integrity, ingenuity and inventiveness in the performance of assigned tasks;
Operate a personal computer using program applications appropriate to assigned duties;
Communicate effectively both orally and in writing, with the public and other employees.
The work is performed under the supervision of a department manager.
Supervision is exercised over the work of customer service and/or clerical staff.
High school diploma or GED equivalency; and
Three (3) to five (5) years of experience in customer service, record keeping or accounting environment, with one (1) year of supervisory experience; or
Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
IntelliBridge Partners is a highly respected professional services firm that specializes in placing accounting, finance, information technology (IT) and human resources personnel. Our reputation is based on integrity and proven performance. We have been in business for over sixteen years and have provided interim staffing and consulting services to approximately 300 local and state agencies and numerous corporate clients.
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