What are the “must read’s” on Social Media and/or Government 2.0?

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This topic contains 59 replies, has 36 voices, and was last updated by  Lovisa Williams 11 years, 4 months ago.

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  • #65054

    List of useful resources for Web 2.0, Social Media/Computing, Government 2.0

    I’VE MOVED THIS DISCUSSION TO A WIKI – Please add your contributions to the Wiki


  • #65173

    Lovisa Williams

    I would recommend the best way to start is to read The World is Flat by Thomas L. Friedman and Groundswell by Charlene Lei and Josh Bernoff. I think these are both good ways to get started in social media and understand some of fundamentals on how and why. The video that I find really helps people understand what Web 2.0 is, is Shift Happens . I have this as required viewing before you can attend my Social Media 101, Social Networking 101 or Web 2.0 Fundamentals briefings. I actually have an annual list of recommended and required reading that I publish on my internal blog to help people learn more about social media and it’s use. There are a million other good sources of information, but at a minimum this is a good place to start. I’m sure others will have some additional input….

  • #65171

    Steve Ressler

    Cluetrain Manifesto, Wikinomics, Groundswell, Here Comes Everybody, NAPA Collaboration Project, Drapeau’s Mashable columns, and of course GovLoop 🙂

  • #65169

    Adriel Hampton

    The Future of Work – not gov-specific, but applies. Someone here recommended it – incredible book on the effect of lowered communication costs in large orgs.

  • #65167

    Denise Hill

    Based on these responses, I have a lot of reading in front of me.

  • #65165

    Dennis Sutch

    Web 2.0 … The Machine is Us/ing Us is another good video: http://www.youtube.com/watch?v=6gmP4nk0EOE

    Care to share your reading list that you publish on your internal blog?

  • #65163

    Brett Husbands

    Additional to the ones here I would also go for
    Books: Everything is Miscellaneous by David Weinberger. the Big Switch by Nicholas Carr

    Blogs: RoughType, ReadWriteWeb, web20blog, Headshift, ConfusedofCalcutta, (plus many of the twitterers from the below spreadsheet)

    Twitter: http://spreadsheets.google.com/ccc?key=pdLhBVPD_l1fdLLxAmoTHCg (btw Twitter does not make sense until you follow a lot of interesting people)

  • #65161

    Dennis Sutch

    Everything is Miscellaneous is an excellent read!

  • #65159

    Mike Durst

    So many…. but it’s really interesting to see what others think seminal…
    Here’s a short list of recent reads (all books) I found to be very thought provoking:
    1. The 5000 Year Leap by W. Cleon Skousen
    2. The Art of Victory by Gregory R. Copley
    3. Economic Facts and Fallacies by Thomas Sowell
    4. Group Genius by Keith Sawyer
    5. Blink (and Tipping Point too) by Malcolm Gladwell
    6. Hesselbein on Leadership by Frances Hesselbein
    7. Bad Leadership by Barbara Kellerman
    8. The Art of Orginal Thinking by Jan Phillips

  • #65157

    Ameet Doshi

    “Bad Leadership” is a great book ~ its good to know what not to do…

  • #65155

    I would consider the following books:

    Web 2.0: A Strategy Guide (Amy Shuen – preface by Tim O’Reilly)
    Wikinomics (Don Tapscott and Anthony D. Williams)
    The Long Tail (Chris Anderson)
    Wikipatterns (Steward Mader)
    Crowdsourcing (Jeff Howe)


    A Primer in Social Media. SmashLabs. March 2008. Link: http://www.smashlab.com/files/primer_in_social_media.pdf

    AT&T (2008). The Business Impacts of Social Networking. Link: http://d.scribd.com/docs/6m0dty52hrze4orgqpy.pdf

    Change your world or the world will change you. The future of collaborative government and Web 2.0. Deloitte. Link: http://www.deloitte.com/ dtt/article/0,1002,cid=199524,00.html

    Government and Social Media. Office of Citizen Services. U.S. General Services Administration. March 2008. Link: http://www.usa.gov/webcontent/technology/other_tech.shtml

    Osimo, David, (2008). Web 2.0 in Government. Why and How? JRC Scientific and Technical Reports. Link: http://d.scribd.com/docs/1y7dndvtis89d74u4b90.pdf

    Gartner. (Oct. 2008). Gartner Says Citizen Social Networks Will Complement, and May Replace, Some Government Functions. Gartner’s Analysts Explore Social Networking Impact on Government at Gartner Symposium/ITxpo November 3-7, 2008 in Cannes, France.
    Source: http://www.gartner.com/it/page.jsp?id=784212&format=print

    Chang, Ai-Mei & Kannan, P. K., (2008). Leveraging Web 2.0 in Government. IBM Center for The Business in Government. Link: http://d.scribd.com/docs/ppfspfjhut9ysygm6ia.pdf

    Rebooting America- Ideas for Redesigning American Democracy for the Internet Age. Creative Commons. Personal Democracy Press. Copyright 2008. Retrieved on January 3, 2009 from http://rebooting.personaldemocracy.com/files/Rebooting_America.pdf

    UN E-Government Survey 2008. From E-Government to Connected Governance. Department of Economic and Social Affairs. Division for Public Administration and Development Management. http://www.unpan.org. Retrieved from Scribd on January 3, 2009 from http://d.scribd.com/docs/1eodcqwyyfpl4udn7n8t.pdf

    Real Life. Live. When Government Acts More Like The People It Serves. Center for Digital Government. 2008 eRepublic. California. http://www.centerdigitalgov.com. Retrieved from Scribd on January 3, 2008 from http://d.scribd.com/docs/210pr31tl8mgxt3w9ja6.pdf

  • #65153

    Has anyone read the following book:

    Government 2.0: Using Technology to Improve Education, Cut Red Tape, Reduce Gridlock, and Enhance Democracy
    (Rowman & Littlefield Publishers, January 2005) by William D. Eggers


    This site (http://www.experientia.com/edemocracy/book-government-20/) says the following:

    “A well-written, lively, optimistic book that calls for the transformation of technology in government from lipstick on a bulldog to total information awareness. This book is proactive in nature (see what these governments are really doing), does not call for a wholesale and costly transformation, and employs a subtle shaming of those governments that have not yet joined the 21st century. William Eggers’s argument, conservative in nature, states that the world of politics would quickly and markedly benefit from this digital transformation in terms of a fiscal payoff, but a more profound change would result as governments become more transparent, more democratic, and more efficient.”

  • #65151

    Adriel Hampton posted these links for two great whitepapers on Web 2.0 intended to bring people up to speed. I want to share them here in this forum so they don’t get missed (sorry, I don’t know how to cross-link yet):

    Government 2.0 – Transforming Government and Governance for the Twenty-First Century: http://www.collaborationproject.org/download/attachments/3801180/Gov_Transforming.pdf?version=1

    Social Media: http://www.nvtc.org/documents/voice/VoiceofTechnologyWinter09.pdf

  • #65149

    Reporting this from another thread:

    by Henry Brown on February 19, 2009 at 6:00am
    Add as Friend View Henry Brown’s blog
    A quick review from: http://freegovinfo.info/node/2434

    An interesting new white paper contrasts “Public Media 1.0” (public broadcasting, cable access, nonprofit satellite set-asides) with “Public Media 2.0” (multiplatform, participatory, centered around informing and mobilizing networks of engaged users). It says that “the individual user has moved from being an anonymous part of a mass to being the center of the media picture.”

    PDF format: http://www.centerforsocialmedia.org/documents/whitepaper.pdf
    HTML format: http://www.centerforsocialmedia.org/resources/publications/public_m

    Title: Public Media 2.0: Dynamic, Engaged Publics
    Jessica Clark Director, Future of Public Media Project
    Pat Aufderheide Director, Center for Social Media

    Public broadcasting, newspapers, magazines, and network newscasts have all played a central role in our democracy, informing citizens and guiding public conversation. But the top-down dissemination technologies that supported them are being supplanted by an open, many-to-many networked media environment. What platforms, standards, and practices will replace or transform legacy public media?

    This white paper lays out an expanded vision for “public media 2.0” that places engaged publics at its core, showcasing innovative experiments from its “first two minutes,” and revealing related trends, stakeholders, and policies. Public media 2.0 may look and function differently, but it will share the same goals as the projects that preceded it: educating, informing, and mobilizing its users.

    Multiplatform, participatory, and digital, public media 2.0 will be an essential feature of truly democratic public life from here on in. And it’ll be media both for and by the public. The grassroots mobilization around the 2008 electoral campaign is just one signal of how digital tools for making and sharing media open up new opportunities for civic engagement.

    But public media 2.0 won’t happen by accident, or for free. The same bottom-line logic that runs media today will run tomorrow’s media as well. If we’re going to have media for vibrant democratic culture, we have to plan for it, try it out, show people that it matters, and build new constituencies to invest in it.

    The first and crucial step is to embrace the participatory—the feature that has also been most disruptive of current media models. We also need standards and metrics to define truly meaningful participation in media for public life. And we need policies, initiatives, and sustainable financial models that can turn today’s assets and experiments into tomorrow’s tried-and-true public media.

    Public media stakeholders, especially such trusted institutions as public broadcasting, need to take leadership in creating a true public investment in public media 2.0.

  • #65147

    Naomi A. Williams

    I’ll have to check out “Bad Leadership”.

  • #65145

    Nicole Auer McGee
  • #65143

    Daniel Bevarly

    For better appreciation and understanding of future voters and policy makers:
    Millennial Makeover – MySpace, YouTube & the Futue of American Politics
    Morley Winograd and Michael Hais

    Two books by Cass R. Sustein:
    Republic 2.0

  • #65141

    Mary Davie

    Jeff Jarvis’ “What Would Google Do” ;

    McKinsey Quarterly (http://www.mckinseyquarterly.com/business_technology) – short article entitled “Six Ways to Make Web 2.0 Work” (Feb 2009);

    Nov 2007 White Paper “Gov2.0: Transforming Government and Governance for the Twenty First Century” by Don Tapscott, Anthony Williams and Dan Herman.

  • #65139

    Patrick Svenburg

    A bit more consolidated:

    * Cluetrain Manifesto by Christopher Locke, Rick Levine, Doc Searls, and David Weinberger (1999)
    * The Tipping Point by Malcolm Gladwell (2002)
    * The Future of Work by by Thomas W. Malone (2004)
    * The Long Tail by Chris Anderson (2004)
    * The World is Flat by Thomas L. Friedman (2006)
    * Everything is Miscellaneous by David Weinberger (2007)
    * Groundswell by Charlene Lei and Josh Bernoff (2008)
    * Wikinomics by Don Tapscott and Anthony D. Williams (2008)
    * Crowdsourcing by Jeff Howe (2008)

    Why not add podcasts, e.g.
    Kojo Nnamdi Show: Tech Tuesday podcast on Social Networking: Hazards and Opportunities (MPEG Layer 3 Audio, 24.1 MB)

  • #65137

    Hi Patrick,

    Great contributions, and I’ll follow through to bring together all the contributions back to the top in one posting.

    I agree with your suggestion to open up open up this question for important reads in any format including Books, Whitepapers, Websites, PodCasts, Videocasts, and Gov 2.0-related Blogs,etc.


  • #65135

    Elizabeth Rosas

    along the same lines, Born Digital

  • #65133

    “Grown Up Digital” – Dan Tapscott (2009)

    In the process of reading this book, a followup to “Growing Up Digital” also by Dan Tapscott.

    There is an entire chapter devoted to Citizen 2.0 titled “The Net Generation and Democracy” subtitle “Obama, Social Networks, and Citizen Engagement”

    Interesting read, still working my way through it, makes some enlightening points, tries to dispel some myths about the Net Generation.

  • #65130

    Hi Group,

    I’ve consolidated all the great suggestions in the attached document which I’ll continue to update as more suggestions come in. Thank you to everyone for their contributions.


  • #65128

    Eduardo Yeh

    webcontent.gov showcases all the existing initiatives on social media by agencies


  • #65126

    Eduardo Yeh


  • #65124

    Melissa Merrell

    Hi Lovisa – I’m interested in watching the Shift Happens video you recommend…do you have a link for it?

    Thanks, Melissa

  • #65122

    Thanks Eduardo,

    Found this site not long ago, it is one of my favourites. Thanks for posting.


  • #65120

    Lisa Jahn

    Thank you, Chris, this is perfect! You just saved me lots of time.

  • #65118

    Allen Magtibay


    thank you for this link. I’m trying to lead an initiative to apply Web 2.0 to the PHS Corps and was wondering if any other federal agencies have actually implemented anything yet. I will definitely reference this information when I come time to brief the Corps senior leadership.


  • #65116

    Jeffrey Levy

    Hey, would you like to put this list into the Social Media Subcouncil wiki? Then people could add to it on their own and you wouldn’t have to maintain a PDF. Send me a note if you’d like to do it. The wiki is at http://govsocmed.pbwiki.com

  • #65114

    Marilyn Clark

    Great idea, Jeffrey, a reading list would be a great addition to the wiki!

  • #65112

    Kitty Wooley

    Hi All,

    I’m surprised no one has mentioned Clay’s Shirky’s Here Comes Everybody, a seminal work that explains a number of shifts, including the unprecedented expansion of global interactivity ushered in by the availability of social media. I found that his treatment of mass amateurization, bonding capital vs. bridging capital, and power law effects explain some phenomena that I’ve been noticing for a year, such as the net loss of members in some very old, established associations. Shirky includes a rich annotated bibliography as well. Highly recommended.

    Kitty Wooley

  • #65110

    Andrew Wilson

    Second What Would Google Do! – one of the better reads for me lately.

  • #65108

    Steve Radick

    @Jeffrey, @Chris – I agree that uploading this to that wiki would be best. I’m happy to help add the content there too as I just got an account to edit, but I want to make sure that Chris gets the credit he deserves for consolidating.

  • #65106

    Christopher Dorobek

    A few books that I would recommend:

    * What Would Google Do? by Jeff Jarvis… This was the recent Federal News Radio Book Club book selection… hear that conversation here… http://federalnewsradio.com/?nid=150&sid=1646317… Web 2.0 involved a change in thinking as much as a change in the tools people use, and Jarvis does a good job at providing a guide book to that new thinking… and he even has a chapter on what a Google government might be.

    * Wikinomics by Don Tapscott and Anthony Williams… Now a few years old but still a good read with insights about collaboration, information sharing and information management.

    * And, of course, I would always recommend people stay up to date on what is going on with the DorobekInsider.com and DC’s Federal News Radio 1500 AM.

  • #65104

    Andrea Schneider

    Ditto on “Here Comes Everybody”

  • #65102

    Book: Wiki Government. How Technology Can Make Government Better, Democracy Stronger, and Citizens More Powerful. Beth Simone Noveck,

    Also see this wiki government summary

    To order in Canada – UBCPress for $34.95

    For customers in the UK and Europe
    For customers in Australia and New Zealand

  • #65100

    Kitty Wooley

    Chris, thanks for telling us this was out. KW

  • #65098

    I liked this paper by David Osimo at the European Commission’s Joint Research Institute (JRC) titled “Web 2.0 in Government: Why and How?”, thought you all might find it useful as well.

  • #65096

    Hi Kitty,

    Love that book. I’m on my second read again. I recommend this book to everyone.

    I’m going to add it to the list with a bunch more I’ve looked at recently.

    Cheers, Chris

  • #65094

    I’m all for getting the list out to a greater audience, no need for credit, but thanks for the thought. I’m going to update the list over the next few days and post it here.


  • #65092

    Due Credit

    In the attached list of Must Read’s, I gave credit to Dermot McCormack for first coining the term “Web 2.0” with his book titled “Web 2.0: 2003-’08 AC (After Crash) The Resurgence of the Internet & E-Commerce” back in 2002. Many people continue to credit Tim O’Reilly for popularizing the term with his conference of the same name in 2004.

    We now know with certainty that Darcy Dinucci in her July 1999 article in Print magazine titled “Fragmented Future” coined the term in the proper context in a discussion about Web 2.0 vs. Web 1.0.

    So let’s be sure we give credit to Darcy for kicking off all this Web 2.0 craziness 🙂

  • #65090

    Is “The Long Tail” debunked?

    Our list of Must Read’s includes the popular book by Chris Anderson’s titled the “The Long Tail“. There is a debate ragging about whether the theory holds true or not. Articles in late 2008 have debunked Anderson’s theory, while others continue to suggest the theory is not debunked.

    I’ll leave it up to you to decide 🙂

  • #65088

    This is a “Must See”

    Clay Shirky: How social media can make history (June 2009)

    Clay is the author of the popular book “Here Comes Everybody”, a Must Read.


  • #65086

    Beth Noveck just released a new book called “Wiki Government.” Check it out!

  • #65084

    Roy Wiseman

    I liked We Think by Charles Leadbeater, http://www.charlesleadbeater.net

  • #65082

    Claude Bidal

    Hello All!
    Here is my list. I tried to include titles that were not already included in the (already comprehensive) list but still contained valuable information.


    Enterprise 2.0: How Social Software Will Change the Future of Work. Cook, Neil. Burlington, VT: Ashgate, 2008.

    Wikis for dummies. Woods, Dan & Peter Thoeny. Hoboken, N.J.: Wiley Pub., 2007.



    Future Changes: Grow your Wiki


    What the F**k is Social Media

  • #65080

    Lisa Jahn

    This is a great topic for a wiki!

  • #65078

    Lauren Modeen

    love books on this topic!

    Tribes – Seth Godin
    Groundswell – Josh Bernoff
    What Would Google Do – Jeff Jarvis

  • #65076

    Guy Gordon

    Fantastic video- thanks for the reference

  • #65074

    Steve Ressler

    Just read Chris Brogan’s “Trust Agents” to add to the list…

  • #65072

    Recently finished “Viral Loop” by Adam Pennenberg – excellent!

    Wiki Government by Beth Noveck is great…with clear case studies.

    Also, If We Can Put a Man on the Moon by Eggers and O’Leary really touches on key themes for Government 2.0. Of course, Egger literally wrote the book on “Government 2.0”.

  • #65070

    Teri Centner

    Where is the wiki? Did I miss a link somewhere?

  • #65068

    Andrew Nash

    I have the same question! Can anyone point me to the WIKI?

  • #65066

    The Wiki is located under ResourcesWiki from the top menu. Scroll down a page and you will see the title or you could try this link


  • #65064

    Alan Huynh

    Hi everyone,

    My name is Alan Huynh and I’m currently researching the factors that best determine the success rate of a local government utilizing social media.

    The survey can be taken at http://bit.ly/socmediasurvey and would love for everyone to take it.

    I look forward to sharing my data once I get done with my research paper.

    Thanks for your interest and feel free to email me or msg me if you have any questions.



  • #65062

    Laura Bacchus

    For great social media insight, I would highly recommend the book “Social Media is a Cocktail Party,” by Jim Tobin and Lisa Braziel. The book is not Government focused but I really like the way it presented the information.

    Good Luck.

    Laura Bacchus
    Renegade Media

  • #65060

    elena rapisardi

    Hi Chris
    could you post the link to the wiki?
    maybe I am wrong but I do not find it.

  • #65058

    Kitty Wooley

    I found it hard to see the link, too. Go up to the Menu and click Resources – Wiki is at the bottom of the dropdown box.

  • #65056

    Please see above to get to the wiki, click on “Please add your contributions to the Wiki” and it should take you directly to the wiki, or from the main GovLoop landing page, select RESOURCES/WIKI and the wiki is at the top of the list.


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