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What are the metrics for the Better Buy Project?
December 16, 2009 at 3:29 pm #87401
I’ve been following the tweets from the Better Buy event in Washington, DC, today. If you haven’t yet taken a look to submit, vote or comment on the ideas at the Better Buy Project, I would encourage you to do so!
One of the questions at the event surrounded the need to have the metrics (i.e. How do we define the project’s success?) be developed in an equally collaborative and transparent way. It was suggested that GovLoop could be the place to have that conversation.
So…let’s have at it! Should we track the number of ideas only or the number of ideas that are implemented? Should we measure the dollars or hours (days/weeks/months?) saved by implementing an idea? Or should we consider the number of agencies that choose to implement an idea? All of these? Your thoughts?
December 17, 2009 at 3:31 am #87405
Short answer to your metric question is “yes, all of these”. But the ability to track some (derived) metrics will depend on available baseline data for current state. Here are some metric categories that might by useful for Chris Hamm’s team to focus on, with thoughts on drivers –
EARLY STAGE – FINE TUNING PROCESS
1. Traffic Analysis – How much activity & interest is site generating, per unit of time? (trending)
2. Idea Popularity (Votes) – What is resonating w/ BBP stakeholders, and why? Does this correlate w/ AAS view of potential idea benefits?
IDEA SELECTION & IMPLEMENTATION
3. Idea Profile – Which ideas represent the greatest leverage, in terms of cycle time and manpower savings per RFQ/RFP? Can AAS team classify each idea into impact categories? Assessing scope of impact for each idea relative to GSA FAS-AAS mission (eg., size and types of deals impacted, # of agencies impacted, # of contracts impacted, etc.)
4. Reach & Financial Impact – Value of ideas can be dollarized if there is a baseline cost for what an RFQ/RFP takes today (per template type, service class, agency, etc.), compared to projected lower cost after idea implemented.
5. Agency $ Impact – In 2010, once deals achieve benefit via implemented ideas, it should be possible to compare contract time/cost w/ new solution (actuals) vs. what it would have taken the old way (base case); the delta is hard savings. Ultimately, isn’t this how success of Better Buy should be measured?
Remember – the Better Buy Project is a social-media based tool to drive value to GSA’s mission, so beyond early stages, the metrics for success need to be mission centric ($, contract days), not social media centric (hits).
Hope this helps get folks thinking –
December 17, 2009 at 7:35 pm #87403
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