The call center (knowledge information center) model of doing the business of government is growing rapidly. This is a particularly sweeping change for some agencies. Work in or with a call center? Just curious? Discover our world…
Public Group active 6 months, 3 weeks ago
Could your inbox use a little more awesome?
Sign up to get a daily dose of awesome gov-focused resources, trainings, blogs and articles to help you do you job better.