Leveraging the power of citizen engagement to dramatically improve customer service, agency focus and cost efficiency.
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Terry Redding joined the group
Citizen Engagement and Customer Service 3 years, 1 month ago
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Aimee Mui joined the group
Citizen Engagement and Customer Service 4 years, 11 months ago
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Darryl Perkinson joined the group
Citizen Engagement and Customer Service 5 years, 3 months ago
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Andrew K Kirk joined the group
Citizen Engagement and Customer Service 5 years, 3 months ago
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Ryan B Harvey joined the group
Citizen Engagement and Customer Service 5 years, 3 months ago
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Jeffrey Curry joined the group
Citizen Engagement and Customer Service 5 years, 12 months ago
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Millie Stout joined the group
Citizen Engagement and Customer Service 6 years ago
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Daevansjr joined the group
Citizen Engagement and Customer Service 6 years, 1 month ago
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Terra Milles joined the group
Citizen Engagement and Customer Service 6 years, 2 months ago
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Rena Priest joined the group
Citizen Engagement and Customer Service 6 years, 2 months ago
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Tyrone Hills joined the group
Citizen Engagement and Customer Service 6 years, 3 months ago
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Shawn McClain joined the group
Citizen Engagement and Customer Service 6 years, 3 months ago
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Wendi Pomerance Brick posted an update in the group
Citizen Engagement and Customer Service 7 years, 11 months ago
Hello Group members – Customer Service Advantage, Inc. is hiring! We’re located in San Diego County, CA. This is an entry level analyst position with a career path in the company. Looking for a good writer. Here’s the job description if you know of anyone that’s interested. Please have them contact us no later than Friday 3/15, and the sooner…[Read more]
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Steve Cottle posted an update in the group
Citizen Engagement and Customer Service 8 years, 2 months ago
Steve’s new baby made him recognize Maslov’s Hierarchy of Gov’t Customer Service Needs: https://www.govloop.com/profiles/blogs/maslov-s-hierarchy-of-gov-t-customer-service-needs
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Amy DeWolf posted an update in the group
Citizen Engagement and Customer Service 8 years, 3 months ago
Pat shares the key to government communication- keep it simple. Check it out here.
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Amy DeWolf posted an update in the group
Citizen Engagement and Customer Service 8 years, 3 months ago
How to improve employee morale- get tips here
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Steve Cottle posted an update in the group
Citizen Engagement and Customer Service 8 years, 4 months ago
Daryl Covey, an experienced service manager with over thirty-eight years of public sector service, talks about Government Customer Service Standards on the DorobekINSIDER: https://www.govloop.com/profiles/blogs/trending-now-the-public-sector-focuses-on-customer-service
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Steve Cottle posted an update in the group
Citizen Engagement and Customer Service 8 years, 4 months ago
Danielle asks how we can apply 5 principles of marketing the unknown to helping citizens find info and services they need from government: https://www.govloop.com/profiles/blogs/5-ways-to-market-the-unknown-how-can-we-apply-them-to-government
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Henry Brown posted an update in the group
Citizen Engagement and Customer Service 8 years, 4 months ago
IMO interesting quote from Forrester.com Harley Manning’s blog:, although Mr. Manning is talking directly to the private sector, I believe that there is much more than a passing relationship to the public sector
“Is customer experience a silver bullet that will kill off all your company’s problems and make your stock price soar? No. If there is…[Read more] -
Steve Cottle posted an update in the group
Citizen Engagement and Customer Service 8 years, 4 months ago
Government forms just got an upgrade: https://www.govloop.com/profiles/blogs/government-forms-just-got-an-upgrade
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