Citizen Engagement and Customer Service

Hello Group members – Customer Service Advantage, Inc. is hiring! We’re located in San Diego County, CA. This is an entry level analyst position with a career path in the company. Looking for a good writer. Here’s the job description if you know of anyone that’s interested. Please have them contact us no later than Friday 3/15, and the sooner…[Read more]

Steve’s new baby made him recognize Maslov’s Hierarchy of Gov’t Customer Service Needs: https://www.govloop.com/profiles/blogs/maslov-s-hierarchy-of-gov-t-customer-service-needs

Pat shares the key to government communication- keep it simple. Check it out here.

How to improve employee morale- get tips here

Daryl Covey, an experienced service manager with over thirty-eight years of public sector service, talks about Government Customer Service Standards on the DorobekINSIDER: https://www.govloop.com/profiles/blogs/trending-now-the-public-sector-focuses-on-customer-service

Danielle asks how we can apply 5 principles of marketing the unknown to helping citizens find info and services they need from government: https://www.govloop.com/profiles/blogs/5-ways-to-market-the-unknown-how-can-we-apply-them-to-government

IMO interesting quote from Forrester.com Harley Manning’s blog:, although Mr. Manning is talking directly to the private sector, I believe that there is much more than a passing relationship to the public sector
“Is customer experience a silver bullet that will kill off all your company’s problems and make your stock price soar? No. If there is…[Read more]

Government forms just got an upgrade: https://www.govloop.com/profiles/blogs/government-forms-just-got-an-upgrade

Ami shares a writeup of the Institute for Local Government’s principles of public engagement: https://www.govloop.com/profiles/blogs/local-government-and-public-engagement-best-practices-and-measure

Do you know what’s in HR538: Government Customer Service Improvement Act? Check it out here- https://www.govloop.com/profiles/blogs/review-of-hr-538-government-customer-service-act

Good post about Customer Service Focus in NYC gov’t – https://www.govloop.com/profiles/blogs/customer-service-in-focus-new…

have added a discussion which could have some interest to some:
Title Twitter Town Hall Chats

Inspiring video on customer service …

Pat shares 5 core customer service values. Do you agree with his list? Anything to add? https://www.govloop.com/profiles/blogs/5-core-customer-service-values