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Citizen Engagement and Customer Service

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  • Profile picture of David Dejewski
  • Profile picture of Dr. GovLoop
Group logo of Citizen Engagement and Customer Service
Public Group active 3 years, 1 month ago

Leveraging the power of citizen engagement to dramatically improve customer service, agency focus and cost efficiency.

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  • Profile picture of Terry Redding

    Terry Redding joined the group Group logo of Citizen Engagement and Customer ServiceCitizen Engagement and Customer Service 3 years, 1 month ago

  • Profile picture of Aimee Mui

    Aimee Mui joined the group Group logo of Citizen Engagement and Customer ServiceCitizen Engagement and Customer Service 4 years, 11 months ago

  • Profile picture of Darryl Perkinson

    Darryl Perkinson joined the group Group logo of Citizen Engagement and Customer ServiceCitizen Engagement and Customer Service 5 years, 3 months ago

  • Profile picture of Andrew K Kirk

    Andrew K Kirk joined the group Group logo of Citizen Engagement and Customer ServiceCitizen Engagement and Customer Service 5 years, 3 months ago

  • Profile picture of Ryan B Harvey

    Ryan B Harvey joined the group Group logo of Citizen Engagement and Customer ServiceCitizen Engagement and Customer Service 5 years, 3 months ago

  • Profile picture of Jeffrey Curry

    Jeffrey Curry joined the group Group logo of Citizen Engagement and Customer ServiceCitizen Engagement and Customer Service 5 years, 12 months ago

  • Profile picture of Millie Stout

    Millie Stout joined the group Group logo of Citizen Engagement and Customer ServiceCitizen Engagement and Customer Service 6 years ago

  • Profile picture of Daevansjr

    Daevansjr joined the group Group logo of Citizen Engagement and Customer ServiceCitizen Engagement and Customer Service 6 years, 1 month ago

  • Profile picture of Terra Milles

    Terra Milles joined the group Group logo of Citizen Engagement and Customer ServiceCitizen Engagement and Customer Service 6 years, 2 months ago

  • Profile picture of Rena Priest

    Rena Priest joined the group Group logo of Citizen Engagement and Customer ServiceCitizen Engagement and Customer Service 6 years, 2 months ago

  • Profile picture of Tyrone Hills

    Tyrone Hills joined the group Group logo of Citizen Engagement and Customer ServiceCitizen Engagement and Customer Service 6 years, 3 months ago

  • Profile picture of Shawn McClain

    Shawn McClain joined the group Group logo of Citizen Engagement and Customer ServiceCitizen Engagement and Customer Service 6 years, 3 months ago

  • Profile picture of Wendi Pomerance Brick

    Wendi Pomerance Brick posted an update in the group Group logo of Citizen Engagement and Customer ServiceCitizen Engagement and Customer Service 7 years, 11 months ago

    Hello Group members – Customer Service Advantage, Inc. is hiring! We’re located in San Diego County, CA. This is an entry level analyst position with a career path in the company. Looking for a good writer. Here’s the job description if you know of anyone that’s interested. Please have them contact us no later than Friday 3/15, and the sooner…[Read more]

  • Profile picture of Steve Cottle

    Steve Cottle posted an update in the group Group logo of Citizen Engagement and Customer ServiceCitizen Engagement and Customer Service 8 years, 2 months ago

    Steve’s new baby made him recognize Maslov’s Hierarchy of Gov’t Customer Service Needs: https://www.govloop.com/profiles/blogs/maslov-s-hierarchy-of-gov-t-customer-service-needs

  • Profile picture of Amy DeWolf

    Amy DeWolf posted an update in the group Group logo of Citizen Engagement and Customer ServiceCitizen Engagement and Customer Service 8 years, 3 months ago

    Pat shares the key to government communication- keep it simple. Check it out here.

  • Profile picture of Amy DeWolf

    Amy DeWolf posted an update in the group Group logo of Citizen Engagement and Customer ServiceCitizen Engagement and Customer Service 8 years, 3 months ago

    How to improve employee morale- get tips here

  • Profile picture of Steve Cottle

    Steve Cottle posted an update in the group Group logo of Citizen Engagement and Customer ServiceCitizen Engagement and Customer Service 8 years, 4 months ago

    Daryl Covey, an experienced service manager with over thirty-eight years of public sector service, talks about Government Customer Service Standards on the DorobekINSIDER: https://www.govloop.com/profiles/blogs/trending-now-the-public-sector-focuses-on-customer-service

  • Profile picture of Steve Cottle

    Steve Cottle posted an update in the group Group logo of Citizen Engagement and Customer ServiceCitizen Engagement and Customer Service 8 years, 4 months ago

    Danielle asks how we can apply 5 principles of marketing the unknown to helping citizens find info and services they need from government: https://www.govloop.com/profiles/blogs/5-ways-to-market-the-unknown-how-can-we-apply-them-to-government

  • Profile picture of Henry Brown

    Henry Brown posted an update in the group Group logo of Citizen Engagement and Customer ServiceCitizen Engagement and Customer Service 8 years, 4 months ago

    IMO interesting quote from Forrester.com Harley Manning’s blog:, although Mr. Manning is talking directly to the private sector, I believe that there is much more than a passing relationship to the public sector
    “Is customer experience a silver bullet that will kill off all your company’s problems and make your stock price soar? No. If there is…[Read more]

  • Profile picture of Steve Cottle

    Steve Cottle posted an update in the group Group logo of Citizen Engagement and Customer ServiceCitizen Engagement and Customer Service 8 years, 4 months ago

    Government forms just got an upgrade: https://www.govloop.com/profiles/blogs/government-forms-just-got-an-upgrade

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