Government 2.0 Club is an informal organization focused on convening the tribe of technologists and thinkers focused on applying social technologies to the governments worldwide.
Creating ideation platform comparison doc
December 2, 2010 at 9:47 pm #117139
I’m creating a doc comparing the different platforms available for idea generation and innovation management, and I’m collecting information on users’ impressions of each. Specifically I’m looking to highlight a) the intended purpose of each, b) under what circumstances they’re best used, and c) considerations for rollout (e.g., cost, customizability, necessary staff resources/expertise)Have you used any of these platforms? If so, what are your impressions?
When all is said and done, this document will (hopefully!) be a trusty resource for opengov-driving public managers to use in down-selecting a platform. Thanks in advance for your help!
- Delib’s Dialogue App
- Microsoft Town Hall
- Crowd Wise
December 2, 2010 at 9:54 pm #117179
I put this list together of ideation platforms – I think you have most.
Couple you may have missed: Publivate, Google Moderator
I think with these engagements the biggest thing is not the tool. But really smart people who are good at framing the question, length of campaign, outreach and marketing, and excecuting on ideas.
Personaly we use Uservoice on ideas.govloop.com and I dig it. But most of the tools seem to be good enough these days.
Personally, I care a lot about ease of use in signing up, user interface, integration with other tools, ability to stay updated on your idea.
December 2, 2010 at 10:32 pm #117177
Thanks, Steve. I totally agree that the process is far more important than the tool, which should be the last consideration.
I dig Uservoice too — we’ve used it on HUD Ideas in Action, BetterBuy, and a slew of other things. Pretty sweet off-the-shelf platform, and they’re continually improving it. We’ve also used Delib several times for a larger-scale projects that need more customization.
I’m seeing a divergence in the marketplace of tools, though, between those intended for shorter-term, one-shot initiatives pointed toward a specific outcome, and those that can enable long-term, ongoing innovation management. I think of Spigit and Manor Labs for the latter.
December 3, 2010 at 1:48 pm #117175
We (at GSA’s Center for New Media & Citizen Engagement) used IdeaScale for our big Open Government Citizen Dialog in January, where we built one Ideascale platform and then cloned it 23 times for all the major Fed agencies. They’ve gone through many versions since then, but we found it to be incredibly useful, and we were able to make it pretty much 508 compliant and implement a swear filter as well.
December 3, 2010 at 2:22 pm #117173
Thanks, Jonathan. You guys did a very nice job with the rollout of the opengov sites. I haven’t used IdeaScale in over a year now, so I’m a little out of touch with its features these days. Was it easy to get set up? What types of advice would you give someone else looking to use it?
December 3, 2010 at 2:25 pm #117171
It’s a little buried half-way done in the transcript but we had Panama City on Govloop yesterday talking about Google Apps and they talked about moderator and its use.
December 3, 2010 at 2:41 pm #117169
I’d love to see a list of links to archived examples and most importantly the “results” be it a blog post or other document about the competition results.
Unless the “it made a difference” story is told, folks will stop participating and the new tool shine rubs off.
December 3, 2010 at 2:54 pm #117167
We (Salesforce.com) have a powerful Ideation Platform called Salesforce Ideas.
Ideas was used by the Obama/Biden Transition Team for the US Citizens Briefing Book, Dell IdeaStorm, Starbucks, and many other idea websites.
A PDF of the capabilities are here:
December 3, 2010 at 3:32 pm #117165
We created ParticipateDB last year in an effort to keep track of an ever-increasing number of tools from around the globe as well as collect project examples to illustrate how these tools are being used in practice (below in parentheses the number of projects examples we have gathered to date):
Dialogue App: http://participatedb.com/tools/65 (8)
Google Moderator: http://participatedb.com/tools/3 (3)
IdeaScale: http://participatedb.com/tools/4 (9)
Microsoft TownHall: http://participatedb.com/tools/135 (1)
Spigit: http://participatedb.com/tools/29 (1)
UserVoice: http://participatedb.com/tools/5 (8)
Zilino: http://participatedb.com/tools/137 (0)
No entries yet for Crowdwise, MindTouch or Publivate.
ParticipateDB is intended to be a “collaborative catalogue”. If anyone’s interested just let me know, and I’ll set you up with an account.
I agree with Steven that ultimately what we want is to document outcomes, results, impact etc. but you gotta start somewhere (right now most of the projects are still missing that information).
December 3, 2010 at 3:34 pm #117163
Hi Daniel, you may also be interested in the tools that the 900 members of the National Coalition for Dialogue and Deliberation use. I was part of the team that compiled this list of 45+ tools. Take a look specifically at Columns I&J to see which tools are good for deliberation.
I’d encourage you to mention in your report the difference between tools that are used for collecting ideas (ideation) and tools that are used for deliberation about pros and cons. Ideation tools do a great job finding popular ideas and deliberation tools do a great job figuring out which of those ideas are resilient. Using one without the other is not nearly as powerful.
Link to NCDD’s Comprehensive List of Deliberation Tools: https://spreadsheets.google.com/ccc?key=0AqytvUDA8bQ9dDI0djFyMjNMUT… and here’s a link to a massive catalog of public engagement tools at Participate DB.
December 3, 2010 at 3:49 pm #117161
This is a real jackpot, Tim. Many thanks, and great job!
December 3, 2010 at 3:51 pm #117159
Another incredibly useful resource. Thanks, Lucas.
Knowledge sharing! This is why I love GovLoop!
December 3, 2010 at 5:56 pm #117157
The basic setup is very easy – a few clicks and you’re done. Our was more difficult because of the gov-mods we had to use, so we had a lot of customization, both by IdeaScale and our own team. Here are some advantages we liked:
• You can share individual ideas with your friends via email or Twitter
• Metrics reporting capability
• Can export data in xml
• You can choose to sign on using an account you already have with a variety of popular providers (Google, AOL, Yahoo, WordPress)
I have some more materials at another computer (I’m mostly doing this off the top of my head). I could send you the moderator’s guide we created and some other materials, if that would help….
December 3, 2010 at 6:54 pm #117155
December 3, 2010 at 7:06 pm #117153
Another company that you missed is Imaginatik plc. We have been in business for over 15 years and created the idea management space. Though our business has been primarily focused on the commercial space, we are doing work with the GSA, the recovery event that was just completed, and NASA. Though we have a technology platform it is just a small piece of what we do. We are an Innovation as a Service company that focuses on outcomes in which we use a best practice methodology and supporting technology to help our clients achieve success. Our website is http://www.imaginatik.com if anyone is interested in additional information. I would also be happy to answer any questions directly; [email protected]. I also included some of our recent webinars that provide some great insight on innovation that is not product specific but could be helpful to the govloop community. http://www.imaginatik.com/webdoc_comp_webinars
December 6, 2010 at 10:04 pm #117151
The Department of State, City of San Francisco, Burea of Land Management, and Country of Ireland have all used Brightidea software for ideation and idea management both internally and externally.
The software advanced and flexible workflows, integration options, ease of end-user use (intutive like facebook!) and focus on transforming ideas into something actionable within the organizaiton is why top governmental organizations chose the software.
Check out the product tours here: http://www.brightidea.com/products-tour.bix
For more information on Brightidea for Government see: http://www.brightidea.com/government
We also have a some great customer success stories for government that might be really helpful for the document you are putting together. Please feel free to contact me for more information!
December 6, 2010 at 10:32 pm #117149
Thanks, Janelle. I hadn’t heard of BrightIdea before this, so I’ll definitely have to check it out!
December 6, 2010 at 10:34 pm #117147
Great- please do let me know if you would like more information!
December 6, 2010 at 10:46 pm #117145
December 8, 2010 at 2:04 pm #117143
In our company (http://www.mitre.org) we have been using Spigit for a couple of years to provide a collaborative/cooperative environment for executing all aspects of our internal research competition.(We have also used it to support idea collection for other aspects of the company). The reasons we chose a tool to support this were to:
– Improve and support stakeholder decision-making by providing portfolio views of submitted proposals
– Improve the ability of our staff to connect and collaborate – across reseach proposals, subject areas, organizations, locations and time zones
– Improve Knowledge Management – collect all proposals in one place using one template and make visible to all staff
– Be able to perform Metrics and Analytics – of ideas and people
As others have noted the tool is not as important as the people aspects. We already had an existing process and we wanted to improve it as noted above. We also learned that that communication about this new approach was very important – process, rules of the game and decision-making criteria.
Feedback from our staff (collected using a survey) has been generally favorable with regards to accomplishing our goals.
December 8, 2010 at 4:44 pm #117141
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