Is anyone using tools like Google Moderator or Townhall to gather employee opinions and ideas? If so, what has been your experiences so far? We are considering using one to follow up on the annual employee survey results rather than doing focus groups.
We're using IdeaScale both internally and externally to post ideas and gain yes/no votes and comments. Our agency has also posted some draft policies as wikis for public comment.
For general surveys and for our exit interview process we use Survey Monkey. For our Employee Survey we use an external vendor.
How has your experience been with IdeaScale? What issues have you encountered? Why did you chose that tool over others, especially free ones like Google Moderator or Townhall?
VA also uses an outside vendor for its All Employee Survey.
We have used Survey Monkey in the past, but now primarily use the Survey feature in SharePoint. Simple to build, simple to use for both the builder and the responder. Limited somewhat by size of respondents.
Depending on what you are after, one of the risks one takes in using things like Survey Monkey is that anyone can fill it out....again and again and again. Since people often use the proportion of responses going this way or that as a barometer on which to base organiozational decisions, it is important to have an accurate denominator when calculating those proportions. And you can't know the *true* denominator unless you have a means to control who gets to answer the survey and how may times they are allowed to do so.
That is not a requirement that all surveys be run in-house. Rather, if one goes with a vendor, the invitation list needs to be fixed/known, and some mechanism for restricting access to employees (as well as one vote per customer) has to be in place.
We have use survey monkey before with good sucess since it is so user friendly..
We're exploring options for exit surveys, including survey monkey. Did you look at any products designed specifically for exit surveys before deciding on survey monkey?
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