A group for all those interested in Human Services issues!
I’d appreciate getting some insight into the communication practices of your various departments. If you have any insight into one or more of these questions, please share!
How does your Human Services department communicate with your households (breakdown by percentage)?
Do you offer the option for your households to receive case notifications/updates online?
How many postage mailings would you say your department sends out a year to all the people it services? At what annual cost?
I think that there is probably a group of people who are interacting with Human Services who do not have internet access because they are low income, but I think there is a growing/established group that are low income or special needs (with web accessibility measures in place) and so for whom the internet is the most easily accessible form of communication. I found a report for our local Human Services that showed that client interest in online communication was increasing… More and more people are prioritizing the internet connection at home as the portal through which they receive their phone services, for cost savings (think Magic Jack, skype, etc.) Or they may be homeless or living in a variety of unstable situation for which snail mail may be more difficult for them to receive or pick up.
Those in use of Human Services cannot be assumed to be offline. Email can be accessed anywhere: the Human Services computer lab, the public library, recreation centers, etc. How has your agency discussed using email?
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