IT Service Management (ITSM)

Is ITIL something that interests members of this group? If so, here’s a great new blog series about it:
https://www.govloop.com/profiles/blog/list?user=02hkn4smhywei



DISA: ITSM Implementation in the Government Sector

Featuring Mr. Drew Jaehnig
Chief, DISA IT Service Management Office

December 8, 2010

L’Enfant Plaza Hotel
480 L’Enfant Plaza, SW. Washington DC

11:30 AM – 1:30 PM (lunch is included)

Please join us for lunch on December 8th at the L’Enfant Plaza Hotel in Washington DC. We are excited to end…[Read more]

Hi Kirk, Welcome aboard and thanks for starting a discussion! I have a V2 ITIL Service Manager certification, but am am no expert on V3. But that won’t stop me from sharing my opinions! Having worked with SDLCs in the past, I think the lifecycle approach will add a lot of value. Also, the increased granularity of the process model makes sense. For…[Read more]

Hi folks; I am in the Fed gov’t; altho I am not currently in service mgt, I spent about 10 years running an IT Help Desk in USDA in Washington DC. Am interested in people’s thoughts/comments about implementing ITIL, COBIT, SAM, etc in their gov’t agencies. Also, what’s your opinion of ITIL version 3 versus version 2? Waiting to hear from you,
Kirk