A place for those involved in IT Service Management (ITSM) to share information, ideas, lessons learned, and publicly releasable plans, processes, and other documents.
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EBLawson joined the group
IT Service Management (ITSM) 3 years, 3 months ago
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Ryan B Harvey joined the group
IT Service Management (ITSM) 5 years, 5 months ago
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Daevansjr joined the group
IT Service Management (ITSM) 6 years, 3 months ago
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N'Teasha Brownlee joined the group
IT Service Management (ITSM) 6 years, 7 months ago
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Andrew Krzmarzick posted an update in the group
IT Service Management (ITSM) 9 years, 10 months ago
Is ITIL something that interests members of this group? If so, here’s a great new blog series about it:
https://www.govloop.com/profiles/blog/list?user=02hkn4smhywei -
Kathleen Shaw Palcher posted an update in the group
IT Service Management (ITSM) 10 years ago
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John Clipp posted an update in the group
IT Service Management (ITSM) 10 years, 5 months ago
DISA: ITSM Implementation in the Government Sector
Featuring Mr. Drew Jaehnig
Chief, DISA IT Service Management OfficeDecember 8, 2010
L’Enfant Plaza Hotel
480 L’Enfant Plaza, SW. Washington DC11:30 AM – 1:30 PM (lunch is included)
Please join us for lunch on December 8th at the L’Enfant Plaza Hotel in Washington DC. We are excited to end…[Read more]
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Eric Kirkendall posted an update in the group
IT Service Management (ITSM) 11 years, 11 months ago
Hi Kirk, Welcome aboard and thanks for starting a discussion! I have a V2 ITIL Service Manager certification, but am am no expert on V3. But that won’t stop me from sharing my opinions! Having worked with SDLCs in the past, I think the lifecycle approach will add a lot of value. Also, the increased granularity of the process model makes sense. For…[Read more]
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Kirk D. Webber posted an update in the group
IT Service Management (ITSM) 11 years, 11 months ago
Hi folks; I am in the Fed gov’t; altho I am not currently in service mgt, I spent about 10 years running an IT Help Desk in USDA in Washington DC. Am interested in people’s thoughts/comments about implementing ITIL, COBIT, SAM, etc in their gov’t agencies. Also, what’s your opinion of ITIL version 3 versus version 2? Waiting to hear from you,
Kirk -
Jeremy Ames created the group
IT Service Management (ITSM) 12 years, 9 months ago
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Paulette Neal-Allen joined the group
IT Service Management (ITSM) 21 years, 4 months ago
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Scott L. Chamberlin joined the group
IT Service Management (ITSM) 21 years, 4 months ago
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Tim Watkins joined the group
IT Service Management (ITSM) 21 years, 4 months ago
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Kirk D. Webber joined the group
IT Service Management (ITSM) 21 years, 4 months ago
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William Stevenson joined the group
IT Service Management (ITSM) 21 years, 4 months ago
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David Harrity joined the group
IT Service Management (ITSM) 21 years, 4 months ago
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Bob Brown, J.D. joined the group
IT Service Management (ITSM) 21 years, 4 months ago
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Brian Ross joined the group
IT Service Management (ITSM) 21 years, 4 months ago
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Emily Acuna joined the group
IT Service Management (ITSM) 21 years, 4 months ago
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Andrew Rose joined the group
IT Service Management (ITSM) 21 years, 4 months ago
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