A place to share ideas, thoughts,
best practices, and questions about KM in
a government environment
Measuring Knowledge Management Success
October 26, 2010 at 4:21 pm #113660
I am working on standing up a Community of Practice in my organization. As I move forward and begin briefing up my chain of command the benefits of a CoP I want to provide them with specific goals and how we intend to measure success. Does anyone have any ideas on what success looks like in a CoP, and also how to measure success for CoPs? Any and all input is appreciated!
October 26, 2010 at 4:46 pm #113678
This is a great book on that very subject – Leveraging Communities of Practice for Strategic Advantage by Hubert Saint-Onge and Debra Wallace
October 26, 2010 at 7:23 pm #113676
Success in a CoP includes a growing community where members have had a chance to know something about each other, what they have in common and how to pursue identified goals of the group. In one CoP that I am secretary for we develop annual goals that include building demonstrations that will move our field of interest forward. We cooperate with various Gov agencies using their data, for example.
We have a free day-long, annual workshop in the DC area with great speakers and 70-110 attendees.
We have monthly telecons to conduct CoP business keep abreast of important group issues, how to solve relevant problems and what is going on in the relevant standards groups.
We got together to write an NSF grant and were successful on our 2nd try so we actually have some funds to help with the CoP’s interests and now help manage a project.
October 27, 2010 at 7:46 pm #113674
I really appreciate the book suggestion. I think I will look into making the purchase in the next couple of days. Thanks again!
October 27, 2010 at 7:52 pm #113672
I would really like to talk to you more about the demonstrations you mention, annual workshop in DC, as well as the monthly telecon to discuss CoP business. I will be out of the office until Tuesday, Nov 2, but will look to get in touch with you upon my return. Thank you for the feedback, and I look forward to talking with you.
November 19, 2010 at 3:09 am #113670
November 29, 2010 at 8:59 pm #113668
January 13, 2011 at 6:29 pm #113666
Several years ago I developed a couple of value-based measurement frameworks that work particularly well for KM, CoPs etc. One of them, the Value-Based Measurement Model, might be of particular interest. In simple terms the VBMM entails the identification and development of quantitative and qualitative descriptions and outcomes following a value-based approach, using four categories of incremental value: activity, insight, influence, and impact. It reflects your value proposition and represents points along a value continuum. It is possible that not all four categories will apply, and indeed it is often more useful to not report against these four aspects specifically, so the value-level categories must be chosen and described as it applies expressly to the subject or community. When done well, this model can tell a clear story, framed by the specific objectives of or for the community.
January 20, 2011 at 5:15 pm #113664
I see no one has mentioned the measurement chapter in Wenger and McDermott’s book, Cultivating Communities of Practice. I think it is chapter 7 and they advocate for the systematic collection of anecdotes/story telling. If you haven’t yet read this book, I highly recommend it. I am also responsible for launching COPs in my organization and that book is by and large becoming my bible!
February 3, 2011 at 4:48 am #113662
Go the the APQC website. apqc.org There is a ton of information there. They love measures and best practices
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