A space to share ideas and engage in dialog around how mobility can help maximize productivity for government agencies and the citizens they serve.
How does your agency use mobile devices?
This topic contains 2 replies, has 2 voices, and was last updated by Nicole Johnson 6 years, 7 months ago.
October 7, 2011 at 6:43 pm #143113
With all the talk about the mobile workforce and pilot programs within agencies, I’m interested to know how you and your colleagues are using tablet computers and smartphones (iPads, iPhones, Android devices, etc) at your agency. I’ve heard about feds using it to track their work hours and turn in time sheets as well as pilots that use iPhones for travel requests.
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Have a great weekend!
January 3, 2012 at 5:17 pm #143115
One of the most underestimated and underutilized mobile technologies happens to be the one with broadest reach: SMS. Globally, SMS reach more than 5 billion people. Some government agencies have embraced this simple and ubiquitous service:
The New York State Emergency Management Office, NY-ALERT, sends rapid messages to its citizens in minutes, ensuring the state stays knowledgeable and safe http://m.sybase.com/detail?id=1083728.
The Philippine Social Security System develops a cutting-edge SMS portal to provide its 28 million members access to vital social security data via mobile devices http://m.sybase.com/detail?id=1092205.
For smart phones and tablet devices, there are productivity increasing mobile apps already commercially available to government agencies for many activities, (e.g. from our company and our partners at http://ecohub.sap.com/store/mobility):
- In HCM, manager approvals, travel requests, travel receipt capture, time and activity capture, leave request, employee lookup, interview assistant, manager insight, KPIs, Skill Scanner
- In operations, enterprise asset management, plant maintenance and facility MRO apps, payment approval, shopping cart and approval, material availability, quality check, GRC policy check and access approver
- In services, customer financial fact sheet, customer and contact data, citizen connect, field service, order status, work order
- Analytics and business intelligence.
As agencies embrace mobile enterprise applications to increase productivity, speed up operations, and engage with citizens, some look at mobility platforms which allow them to create thir own apps for multiple device types at once, connect these apps to multiple data sources through one secure access point, and control apps and devices while keeping their TCO low. Our house for example offers platforms for mobile enterprise applications (MEAP), Sybase Unwired Platform, as well as for mobile consumer/citizen applications (MCAP), Sybase mCommerce.
The US Census used our Sybase mobile technologies in the 2010 in their Field Data Collection Automation (FDCA) program, increasing security, accuracy and efficiency for 140,000 census enumerators http://www.sybase.com/detail?id=1065049.
The National Police Agency of Taiwan uses Sybase mobile technologies with their law enforcement agents http://www.sybase.com/files/Success_Stories/Taiwan_Police_CS_WEB.pdf.
The North Carolina Department of Transportation uses Sybase mobile technologies, “to make it as easy as possible for our inspection teams to synchronize the data they collected” with their backend system, said Walt Tallman, a Bridge Maintenance Systems Specialist of NCDOT http://m.sybase.com/detail?id=1057073.
The Dorset County Council, UK, uses Sybase mobile technology, because it “makes sure our data is secure while keeping us in compliance and streamlining our ability to update and support applications”, claims Carl Dorrington, their ICT Infrastructure Officer. http://m.sybase.com/detail?id=1095053
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