A space to share ideas and engage in dialog around how mobility can help maximize productivity for government agencies and the citizens they serve.
Is Your Organization Mobile? It Should Be!
December 28, 2011 at 6:04 pm #148346
According to CNN’s Fortune Tech, around 4.2 million iOS devices and 2.6 million Android devices were activated this Christmas, which means that even more citizens are now in the mobile space.
What does this mean for government? It now has even more reason to become even more mobile to engage with citizens!
Is your organization going mobile in 2012? How so?
Share your comments below!
December 28, 2011 at 8:10 pm #148354
Interesting numbers, especially as they seem to contradict the current competition for smartphones. It will be interesting to see how much of a surge iPhone had, what role iPad played, and how accurate this back of the envelope analysis was.
Regardless, there is no denying that the importance of the mobile Internet will only grow in 2012. One of the most interesting trends to watch for is agencies using apps to deepen (not simply streamline) their relationships with constituents and stakeholders. While not all requirements are breakthrough candidates (e.g., downloading a tax forum), there are a lot of areas where mobile platforms can be a game changer (e.g., treating those with chronic health conditions, career counseling, compliance). By focusing on those relationships where they can have the biggest impact, it will be interesting to see what type of innovations agencies can introduce in 2012.
January 3, 2012 at 6:10 am #148352
With more residents and citizens getting access to mobile phones and wireless internet, it’s crucial that Government can pick up the pace and improve the services provided to their citizens by better utilizing mobile technology.
When government agencies continue to ignore this statistic and private sector businesses continue to capitalize on it, the spread and expectation and gap will only continue to widen for the governments.
It is absolutely crucial they governments jump on board and begin developing or incorporating mobile strategies to all areas of content created and curated by government agencies.
My post further expands on this here:
January 3, 2012 at 10:02 am #148350
While I understand that budget constrained agencies will not likely invest in new technologies just because they are there or because consumers like them, I cannot comprehend why not more agencies do an economic analysis at this point. A proper analysis would show for all communication interactions and means used what their cost and benefits are. In many cases, I am convinced, the mobile channel will turn out to be more efficient and simply cheaper than others. Agencies missing out on embracing mobile as an option to conduct business miss out on an opportunity to save cost.
Full disclosure: My company sells mobility solutions and other business technology to governments and other organizations. We also offer value engineering as a service to our customers: Value engineers help agencies evaluate and prioritize activities and investments for mobile and other technologies creating net value to the agency and the public.
February 11, 2012 at 1:06 am #148348
Read more on my govloop/SAP Community Network blogs Why government agencies need a strategy for mobility now of September 2011 and Reasons and methods for government agencies to go mobile in 2012, a blog series started in February 2012.
You must be logged in to reply to this topic.