about call centers, managing service requests, and citizen relationships
Or thinking about starting a call center in your city?
One stop centers encourage more citizen engagement and can help educate your citizens about what their government can (and can’t) do for them. It takes the guess work out submitting a service request.
Whether you have an established 311 call center or are just thinking about starting one – you won’t want to miss this conference. It’s not free, but it is cheap!* This year’s conference is being held in downtown St. Louis City at the Drury Hotel at the Arch. With such a central location, you can probably even drive there!
Check it out at http://www.regonline.com/agcceconference2012
Hosted by the Association of Government Contact Center Employees. *Special thanks to this year’s sponsors – KANA and Call Recording Center
Our agenda includes the following hot topics:
Launching a new call center
Call Centers in the Center – how to navigate being the “middle-man” between citizens and operating departments
Using the Call Center to manage customer perceptions of your local government
Demonstration of the Knowledge Network – built by International City/County Management Association and the Alliance for Innovation.
Tours of St Louis City call center and United Way 211 call center
Intro to Open311 – how developers can add value to your open data
Staving off Information Overload – ways to keep your CSR’s heads from exploding from all the knowledge you pump in them!
With support from even more sponsors than before (Unisys, Microsoft Dynamics, KANA and Call Recording Center) we are out to have a great time – we will dine at some awesome St. Louis venues too – you gotta be here!
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