MuniGov 2.0 is a coalition of local/municipal governments focused on exploring the use and principles of Web 2.0 in an effort to improve citizen services and communication via technology.
Examples wanted from public and private sectors of where good dialogue is taking place
August 4, 2009 at 11:47 pm #77201
Would really appreciate some examples of what’s going on effectively in terms of collaboration with citizens and government through social media. I’m planning to do a talk at Barcamp Tacoma this weekend on the opportunities and challenges of SM and government. One model for government interactions on the web comes from private enterprise, Direct2Dell, where:
The company provides information and reflection
The “customer” responds with questions, facts, opinions.
Other customers correct and dialogue with each other
The company demonstrates that it has heard and learned from the dialogue.
A government model of this would probably be the US Patent office site Peer to Patent, where people discussed patent applications and contribute to the dialogue. The White House’s Beth Noveck has been holding this out as a model in many of her talks although maybe it’s more ‘crowdsourcing’ than interacting with government itself. But it sounds like that program has ended.
(Examples of the kind of dialogue they have at Dell are
http://en.community.dell.com/blogs/direct2dell/archive/2009/07/07/dell-driver-download-manager-is-optional.aspx and an example of how customers help each other is at
What else is out there where …
Government provides information
Citizens add reaction, opinion, information
Citizens are able to correct each other, or at least comment about each other
The government demonstrates it is acting based on this information?
It doesn’t have to be a government site … perhaps it’s a good local news or community blog.
If there’s another thread on this topic somewhere, under something like ‘participation,’ just let me know. Thanks!
August 5, 2009 at 12:26 am #77213
I helped one of our aldermen set up a blog. It is still in its early stages but he is posting explanations of what is going on with the city government. He also started hosting others who want a platform to express their ideas and thoughts related to matters important to government, and he does allow comments although they are moderated. The site is at http://www.lasalleinsider.com
August 6, 2009 at 2:02 am #77211
Not sure this is what you are looking for but . . . http://www.smartcharlotte2050.com/CompPlanIndex2.htm
This was intended as a place for citizens to comment on a new / revised comprehensive plan for the county.
August 6, 2009 at 1:57 pm #77209
The Voices for Economic Recovery is a new site that launched this week. It is designed to encourages citizens, government employees and industry to engage in discussions on issues that relate to the stimulus and collaborate on solutions. You can view it at http://www.voices4recovery.com/
If you want more information on it, I’ve linked to a blog post – http://blogs.msdn.com/bright_side_of_government/archive/2009/08/03/voices-for-economic-recovery-launches-to-build-a-connection-for-collaboration.aspx
August 6, 2009 at 3:36 pm #77207
There’s lots of really great stuff happening in Birmingham UK – We recently ran an event for local gov policy leads across England – (argghh – really annoying you can’t just drop links into the comments) – round up of the full event here, http://ideaperformance.com/2009/07/27/round-up-of-performance-to-trust-strengthening-accountability/ – but the bit you want is Dave Harte.
August 11, 2009 at 1:50 pm #77205
Wanted to thank everyone for your ideas! They got referred to, one way or another, in the talk I gave at Barcamp Tacoma. If anyone is interested, here’s the slideshow: http://www.slideshare.net/walterneary/the-static-age-challenges-to-a-more-digital-democracy People were interested in the wiki concept, so next time I’d add a slide about Charlotte’s page.
August 24, 2009 at 4:07 pm #77203
There has been some really good dialog on the Voices for Economic Recovery site – http://www.voices4recovery.com/
This is an open forum designed to encourage discussion for a more efficient and effective government. The site gives participants the opportunity to share and collaborate in every important ARRA area, from education to healthcare to environmental programs and more.
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