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Optimize with Oracle

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Public Group active 2 years, 5 months ago

A space for you to discuss all things related to Oracle.

Check out the video archive from the latest “Changing Face of Customer Service” Event that took place on April 25, 2013.

Mapping the Customer Journey


Presentation Slides	Journey Mapping FAQs	Resources

Information & Solutions


Public Sector Cloud Solutions	Data Center Transformation	Big Data for Government

Running an Intelligent Organization	Security Inside Out	Oracle Public Sector Customer Examples

Guides & Resources


Re-Imagining Customer Service in Government	GovLoop Guide to Work Force Planning	GovLoop Guide to Navigating the Digital Roadmap

Online Training: The Changing Face of Customer Service Customer Service Playbook for Government Playbook Online Training	Big Data in Government Industry Perspective Investigating the Cloud for the Public Sector Capitalizing on the Cloud Online Training	Integrating Multichannel Communication in Gov’t Customer Service

More for your Customer Service Arsenal

White Paper: Seven Power Lessons for Customer Experience Leaders

White Paper: Eight Steps to Great Customer Experiences for Government Agencies

Forrester Report: Navigate The Future of Customer Service

Check out all the things Oracle has been doing with GovLoop.

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Randy DeWoolfson joined the group Optimize with Oracle 4 years, 1 month ago
LaRel Rogers joined the group Optimize with Oracle 4 years, 8 months ago
Gindy L. Feeser joined the group Optimize with Oracle 4 years, 8 months ago
Corinne Stubbs started the topic Going Green to Save Green in the forum Optimize with Oracle 4 years, 10 months ago

Organic. Green. From recycled material.

Our culture is riddled with eco-friendly jargon. In recent years, environmental and Earth-friendly practices have become more popular. Green practices help agencies keep our planet healthy by sustaining limited resources as well as comply with increasing levels of government regulation and produce green…[Read more]
Corinne Stubbs started the topic Greater Savings with Procure-to-Pay in the forum Optimize with Oracle 4 years, 11 months ago

$0.99….

This seems to be attached to every price tag. $4.99, $19.99, $49.99. The fact that the tens place has one less digit is all that matters despite the cents almost equating to a dollar. But how much extra do we spend? We also spend extra whenever we use certain credit cards versus a debit account. And oftentimes, we are unaware about how m…[Read more]
Satya Raju joined the group Optimize with Oracle 5 years ago
Corinne Stubbs started the topic The Global Movement Toward Cloud Computing in the forum Optimize with Oracle 5 years ago

Like any other global trend, Cloud computing continues to expand, and new countries are jumping on the remote-server bandwagon every year. As government budgets shrink and populations grow, public service agencies are facing increasing pressure to share information and improve information. For many, the answer to decreased spending lies in…[Read more]
Corinne Stubbs joined the group Optimize with Oracle 5 years, 1 month ago
Amy DeWolf posted an update in the group Optimize with Oracle 5 years, 11 months ago

Oracle and GovLoop are conducting a survey to see how agencies are leveraging cloud technology in their agency- take the quick survey here.
Amy DeWolf posted an update in the group Optimize with Oracle 5 years, 12 months ago

Check out Oracle’s new infographic for 5 ways to improve customer service- view here.
Amy DeWolf posted an update in the group Optimize with Oracle 6 years, 2 months ago

Check out the new industry perspective: Integrating Multichannel Communication in Gov’t Customer Service here.
Amy DeWolf posted an update in the group Optimize with Oracle 6 years, 3 months ago

5 Qualities of a great customer experience- learn more here.
Amy DeWolf posted an update in the group Optimize with Oracle 6 years, 8 months ago

Oracle is hosting a virtual summit specifically for the public sector. Learn how to build and intelligent government and get the most out of big data here.
Amy DeWolf posted an update in the group Optimize with Oracle 6 years, 10 months ago

Check out Pat’s blog on cloud computing in 2012.
Amy DeWolf posted an update in the group Optimize with Oracle 6 years, 10 months ago

Be sure to check out GovLoop’s newest guide- Tech Year in Review
Amy DeWolf posted an update in the group Optimize with Oracle 6 years, 10 months ago

Check out a cool case study sharing how Columbus Regional Airport Authority leveraged technology to cost costs and improve travelers’ experiences.
Amy DeWolf posted an update in the group Optimize with Oracle 7 years ago

Great customer service story- https://www.govloop.com/profiles/blogs/customer-service-in-focus-new-york-city
Pat Fiorenza posted an update in the group Optimize with Oracle 7 years ago

We at GovLoop need your help. We are working on our end of year State of Government Technology report and need your ideas to make it a jam-packed, community-based resource to improve technology in government. Can you take our 10 minute survey on the State of Government Technology? Your ideas will shape our end of year GovLoop technology report…[Read more]
Amy DeWolf posted an update in the group Optimize with Oracle 7 years ago

Check out a new GAO report about the E-Government Act and how it compares to Obama’s 2009 memorandum- https://www.govloop.com/profiles/blogs/gao-releases-report-on-status-of-e-government-act
Amy DeWolf posted an update in the group Optimize with Oracle 7 years, 1 month ago

5 ways to improve communication on your team- https://www.govloop.com/profiles/blogs/5-ways-to-improve-communication-on-your-team
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