Group Admins
A space for you to discuss all things related to Oracle.
Check out the video archive from the latest “Changing Face of Customer Service” Event that took place on April 25, 2013.
Mapping the Customer Journey
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| Presentation Slides | Journey Mapping FAQs | Resources |
Information & Solutions
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| Public Sector Cloud Solutions | Data Center Transformation | Big Data for Government |
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| Running an Intelligent Organization | Security Inside Out | Oracle Public Sector Customer Examples |
Guides & Resources
More for your Customer Service Arsenal
White Paper: Seven Power Lessons for Customer Experience Leaders
White Paper: Eight Steps to Great Customer Experiences for Government Agencies
Forrester Report: Navigate The Future of Customer Service
Check out all the things Oracle has been doing with GovLoop.
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Randy DeWoolfson joined the group
Optimize with Oracle 1 year ago -
LaRel Rogers joined the group
Optimize with Oracle 1 year, 7 months ago -
Gindy L. Feeser joined the group
Optimize with Oracle 1 year, 8 months ago -
Corinne Stubbs started the topic Going Green to Save Green in the forum
Optimize with Oracle 1 year, 10 months agoOrganic. Green. From recycled material.
Our culture is riddled with eco-friendly jargon. In recent years, environmental and Earth-friendly practices have become more popular. Green practices help agencies keep our planet healthy by sustaining limited resources as well as comply with increasing levels of government regulation and produce green…[Read more]
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Corinne Stubbs started the topic Greater Savings with Procure-to-Pay in the forum
Optimize with Oracle 1 year, 11 months ago$0.99….
This seems to be attached to every price tag. $4.99, $19.99, $49.99. The fact that the tens place has one less digit is all that matters despite the cents almost equating to a dollar. But how much extra do we spend? We also spend extra whenever we use certain credit cards versus a debit account. And oftentimes, we are unaware about how m…[Read more]
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Satya Raju joined the group
Optimize with Oracle 1 year, 11 months ago -
Corinne Stubbs started the topic The Global Movement Toward Cloud Computing in the forum
Optimize with Oracle 2 years agoLike any other global trend, Cloud computing continues to expand, and new countries are jumping on the remote-server bandwagon every year. As government budgets shrink and populations grow, public service agencies are facing increasing pressure to share information and improve information. For many, the answer to decreased spending lies in…[Read more]
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Corinne Stubbs joined the group
Optimize with Oracle 2 years ago -
Amy DeWolf posted an update in the group
Optimize with Oracle 2 years, 10 months agoOracle and GovLoop are conducting a survey to see how agencies are leveraging cloud technology in their agency- take the quick survey here.
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Amy DeWolf posted an update in the group
Optimize with Oracle 2 years, 11 months agoCheck out Oracle’s new infographic for 5 ways to improve customer service- view here.
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Amy DeWolf posted an update in the group
Optimize with Oracle 3 years, 1 month agoCheck out the new industry perspective: Integrating Multichannel Communication in Gov’t Customer Service here.
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Amy DeWolf posted an update in the group
Optimize with Oracle 3 years, 3 months ago5 Qualities of a great customer experience- learn more here.
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Amy DeWolf posted an update in the group
Optimize with Oracle 3 years, 8 months agoOracle is hosting a virtual summit specifically for the public sector. Learn how to build and intelligent government and get the most out of big data here.
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Amy DeWolf posted an update in the group
Optimize with Oracle 3 years, 9 months agoCheck out Pat’s blog on cloud computing in 2012.
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Amy DeWolf posted an update in the group
Optimize with Oracle 3 years, 9 months agoBe sure to check out GovLoop’s newest guide- Tech Year in Review
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Amy DeWolf posted an update in the group
Optimize with Oracle 3 years, 10 months agoCheck out a cool case study sharing how Columbus Regional Airport Authority leveraged technology to cost costs and improve travelers’ experiences.
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Amy DeWolf posted an update in the group
Optimize with Oracle 3 years, 11 months agoGreat customer service story- https://www.govloop.com/profiles/blogs/customer-service-in-focus-new-york-city
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Pat Fiorenza posted an update in the group
Optimize with Oracle 3 years, 11 months agoWe at GovLoop need your help. We are working on our end of year State of Government Technology report and need your ideas to make it a jam-packed, community-based resource to improve technology in government. Can you take our 10 minute survey on the State of Government Technology? Your ideas will shape our end of year GovLoop technology report…[Read more]
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Amy DeWolf posted an update in the group
Optimize with Oracle 4 years agoCheck out a new GAO report about the E-Government Act and how it compares to Obama’s 2009 memorandum- https://www.govloop.com/profiles/blogs/gao-releases-report-on-status-of-e-government-act
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Amy DeWolf posted an update in the group
Optimize with Oracle 4 years, 1 month ago5 ways to improve communication on your team- https://www.govloop.com/profiles/blogs/5-ways-to-improve-communication-on-your-team
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