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Optimize with Oracle

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Public Group active 3 years, 9 months ago

A space for you to discuss all things related to Oracle.

Check out the video archive from the latest “Changing Face of Customer Service” Event that took place on April 25, 2013.

Mapping the Customer Journey

Presentation Slides Journey Mapping FAQs Resources

 

Information & Solutions

Public Sector Cloud Solutions Data Center Transformation Big Data for Government
Running an Intelligent Organization Security Inside Out Oracle Public Sector Customer Examples

 

Guides & Resources

Re-Imagining Customer Service in Government GovLoop Guide to Work Force Planning GovLoop Guide to Navigating the Digital Roadmap
Online Training: The Changing Face of Customer Service

 

Customer Service Playbook for Government

Playbook Online Training

 

Big Data in Government Industry Perspective

Investigating the Cloud for the Public Sector

Capitalizing on the Cloud Online Training

Integrating Multichannel Communication in Gov’t Customer Service  

More for your Customer Service Arsenal 

White Paper: Seven Power Lessons for Customer Experience Leaders

White Paper: Eight Steps to Great Customer Experiences for Government Agencies

Forrester Report: Navigate The Future of Customer Service

 

Check out all the things Oracle has been doing with GovLoop.

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  • Profile picture of Randy DeWoolfson

    Randy DeWoolfson joined the group Group logo of Optimize with OracleOptimize with Oracle 5 years, 4 months ago

  • Profile picture of LaRel Rogers

    LaRel Rogers joined the group Group logo of Optimize with OracleOptimize with Oracle 5 years, 12 months ago

  • Profile picture of Gindy L. Feeser

    Gindy L. Feeser joined the group Group logo of Optimize with OracleOptimize with Oracle 6 years ago

  • Profile picture of Corinne Stubbs

    Corinne Stubbs started the topic Going Green to Save Green in the forum Group logo of Optimize with OracleOptimize with Oracle 6 years, 2 months ago

    Organic. Green. From recycled material.

    Our culture is riddled with eco-friendly jargon. In recent years, environmental and Earth-friendly practices have become more popular. Green practices help agencies keep our planet healthy by sustaining limited resources as well as comply with increasing levels of government regulation and produce green…[Read more]

  • Profile picture of Corinne Stubbs

    Corinne Stubbs started the topic Greater Savings with Procure-to-Pay in the forum Group logo of Optimize with OracleOptimize with Oracle 6 years, 3 months ago

    $0.99….

    This seems to be attached to every price tag. $4.99, $19.99, $49.99. The fact that the tens place has one less digit is all that matters despite the cents almost equating to a dollar. But how much extra do we spend? We also spend extra whenever we use certain credit cards versus a debit account. And oftentimes, we are unaware about how m…[Read more]

  • Profile picture of Satya Raju

    Satya Raju joined the group Group logo of Optimize with OracleOptimize with Oracle 6 years, 3 months ago

  • Profile picture of Corinne Stubbs

    Corinne Stubbs started the topic The Global Movement Toward Cloud Computing in the forum Group logo of Optimize with OracleOptimize with Oracle 6 years, 4 months ago

    Like any other global trend, Cloud computing continues to expand, and new countries are jumping on the remote-server bandwagon every year. As government budgets shrink and populations grow, public service agencies are facing increasing pressure to share information and improve information. For many, the answer to decreased spending lies in…[Read more]

  • Profile picture of Corinne Stubbs

    Corinne Stubbs joined the group Group logo of Optimize with OracleOptimize with Oracle 6 years, 4 months ago

  • Profile picture of Amy DeWolf

    Amy DeWolf posted an update in the group Group logo of Optimize with OracleOptimize with Oracle 7 years, 2 months ago

    Oracle and GovLoop are conducting a survey to see how agencies are leveraging cloud technology in their agency- take the quick survey here.

  • Profile picture of Amy DeWolf

    Amy DeWolf posted an update in the group Group logo of Optimize with OracleOptimize with Oracle 7 years, 3 months ago

    Check out Oracle’s new infographic for 5 ways to improve customer service- view here.

  • Profile picture of Amy DeWolf

    Amy DeWolf posted an update in the group Group logo of Optimize with OracleOptimize with Oracle 7 years, 6 months ago

    Check out the new industry perspective: Integrating Multichannel Communication in Gov’t Customer Service here.

  • Profile picture of Amy DeWolf

    Amy DeWolf posted an update in the group Group logo of Optimize with OracleOptimize with Oracle 7 years, 7 months ago

    5 Qualities of a great customer experience- learn more here.

  • Profile picture of Amy DeWolf

    Amy DeWolf posted an update in the group Group logo of Optimize with OracleOptimize with Oracle 7 years, 12 months ago

    Oracle is hosting a virtual summit specifically for the public sector. Learn how to build and intelligent government and get the most out of big data here.

  • Profile picture of Amy DeWolf

    Amy DeWolf posted an update in the group Group logo of Optimize with OracleOptimize with Oracle 8 years, 1 month ago

    Check out Pat’s blog on cloud computing in 2012.

  • Profile picture of Amy DeWolf

    Amy DeWolf posted an update in the group Group logo of Optimize with OracleOptimize with Oracle 8 years, 1 month ago

    Be sure to check out GovLoop’s newest guide- Tech Year in Review

  • Profile picture of Amy DeWolf

    Amy DeWolf posted an update in the group Group logo of Optimize with OracleOptimize with Oracle 8 years, 2 months ago

    Check out a cool case study sharing how Columbus Regional Airport Authority leveraged technology to cost costs and improve travelers’ experiences.

  • Profile picture of Amy DeWolf

    Amy DeWolf posted an update in the group Group logo of Optimize with OracleOptimize with Oracle 8 years, 3 months ago

    Great customer service story- https://www.govloop.com/profiles/blogs/customer-service-in-focus-new-york-city

  • Profile picture of Patrick Fiorenza

    Pat Fiorenza posted an update in the group Group logo of Optimize with OracleOptimize with Oracle 8 years, 3 months ago

    We at GovLoop need your help. We are working on our end of year State of Government Technology report and need your ideas to make it a jam-packed, community-based resource to improve technology in government. Can you take our 10 minute survey on the State of Government Technology? Your ideas will shape our end of year GovLoop technology report…[Read more]

  • Profile picture of Amy DeWolf

    Amy DeWolf posted an update in the group Group logo of Optimize with OracleOptimize with Oracle 8 years, 4 months ago

    Check out a new GAO report about the E-Government Act and how it compares to Obama’s 2009 memorandum- https://www.govloop.com/profiles/blogs/gao-releases-report-on-status-of-e-government-act

  • Profile picture of Amy DeWolf

    Amy DeWolf posted an update in the group Group logo of Optimize with OracleOptimize with Oracle 8 years, 5 months ago

    5 ways to improve communication on your team- https://www.govloop.com/profiles/blogs/5-ways-to-improve-communication-on-your-team

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