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Optimize with Oracle

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A space for you to discuss all things related to Oracle.

Check out the video archive from the latest “Changing Face of Customer Service” Event that took place on April 25, 2013.

Mapping the Customer Journey

Presentation Slides Journey Mapping FAQs Resources

 

Information & Solutions

Public Sector Cloud Solutions Data Center Transformation Big Data for Government
Running an Intelligent Organization Security Inside Out Oracle Public Sector Customer Examples

 

Guides & Resources

Re-Imagining Customer Service in Government GovLoop Guide to Work Force Planning GovLoop Guide to Navigating the Digital Roadmap
Online Training: The Changing Face of Customer Service

 

Customer Service Playbook for Government

Playbook Online Training

 

Big Data in Government Industry Perspective

Investigating the Cloud for the Public Sector

Capitalizing on the Cloud Online Training

Integrating Multichannel Communication in Gov’t Customer Service  

More for your Customer Service Arsenal 

White Paper: Seven Power Lessons for Customer Experience Leaders

White Paper: Eight Steps to Great Customer Experiences for Government Agencies

Forrester Report: Navigate The Future of Customer Service

 

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