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Rock My Resume: Jacquelynn M. Hairston
November 20, 2011 at 9:53 pm #146154
Jacquelynn M. HairstonParticipant
Answers to Rock My Resume questions:
- Why do you want your resume reviewed? I want my resume reviewed to find out which federal
positions I qualify for and which positions my skills will be most useful.
- What is your current situation (employed, seeking, etc.)? I am employed by state
- Where are you in the process (submitted resumes, applied for jobs, etc.)? I have
applied on the USAJobs site for positions.
- What’s the main issue you’re encountering? I have not received but one interview in
two years, and that one was after I received my Masters degree.
- Can you share 1 link to a job you’re interested in applying for? https://my.usajobs.gov/GetJob/ViewDetails/303328400
My Resume (I am unable to attached it) :
JACQUELYNN M. HAIRSTON, MHA
CARE ADMINISTRATION: Well organized and analytically-minded Health Care
Administrator with demonstrated success researching, analyzing, and managing
complex issues, providing policy advisement, and coordinating activities
between multiple groups. Experience enhanced by graduate-level education in
Health Care Administration. Build strong rapport with customers, practitioners
and other professionals to facilitate goal achievement and positively impact
organizational image; clearly communicate legal and technical information.
Talented planner and decision-maker able to quickly learn and apply new systems
and adapt to new situations. Exceptional attention to detail.
Administrative Leadership, Medical Compliance, Public Health, Process Efficiency, Policy
Interpretation, Records Management, Policy and Regulation Analysis, Legal and
Regulatory Compliance, Leadership and Workflow Management, Customer Service |
Communication, Health Care Strategic Management, Quality Assurance Management, Research
& Investigations, Relationship Building, Record and Report Audits, Project
DEPARTMENT OF HEALTH – Tallahassee, FL
Advanced through progressively responsible roles to evaluate malpractice complaints and
assess practitioner compliance with health care laws and regulations.
Investigation Specialist II, Consumer Services Unit (2009 to Present)
Analyze medical malpractice complaints, including malpractice settlements and notices
of intent to initiate litigation as well as consumer complaints against Florida health care practitioners, conducting investigations when appropriate.
Research cases, interview witnesses and experts, and prepare investigative reports and
files. Issue subpoenas, citations, cease and desist agreements, and notices of
Testify at hearings as needed. Evaluate and recommend changes to laws, rules, and regulations related to medical practice. Provide consumer education through correspondence and
telephone communication. Consult with and liaise between professional boards,
complainants, licensees, and consultants; participate in in-service training
**Earned Davis Productivity Award – Certificate of Commendation in 2011 for consistently high quality and efficient performance.
Medical Compliance Officer / Regulatory Specialist II (2006 to 2009)
Staff Assistant (2006)
Quickly promoted to more senior position monitoring and maintaining files for Final
Orders issued against licensed Florida health care practitioners, providing information to practitioners and consumers upon request. Advised practitioners of current license status and regulatory requirements. Advised consumers regarding complaint filing process. Applied funds to appropriate files, maintaining security and confidentiality.
**Earned “Thanks A Million” awards for providing “exceptional customer service” (2006-2010); nominated for Employee Recognition Award for Customer Focus in 2008.
**Presented with Davis Productivity Award – Certificate of Commendation for outstanding performance in 2008
REGIONAL DUTY OFFICER – Tallahassee, Fl
Regional Duty Officer (2004)
Researched, compiled, and disseminated NCIC / FCIC criminal histories and other information
relevant to law enforcement operations to support state troopers, state fire marshals, law enforcement authorities, and investigators. Responded to emergencies and law incidents. Conducted investigations to complete reports and citations as appropriate. Audited records and reports for completeness and
accuracy. Evaluated and disseminated confidential information to authorized personnel. Ensured personnel security by maintaining location and itinerary status and providing assistance to law enforcement agencies in emergency situations. Operated radio dispatching system for eleven agencies and stored computerized reports.
DEPARTMENT OF CORRECTIONS / WAKULLA CORRECTIONAL INSTITUTE – Wakulla, FL
Correctional Officer | Secretary Specialist (2003-2004)
Coordinated and prioritized assignments for dorms housing 144 inmates; made assignments and
prepared dockets in conjunction with Classification Supervisor and Officers. Generated notification documents. Audited, organized and maintained records and reports. Supervised and counseled inmates. Reported signs of disorder to leadership. Maintained records of equipment and supplies.
DEPARTMENT OF CORRECTIONS – Tallahassee, FL
Records Management Analyst / Supervisor (1994 to 2003)
Organized and oversaw the record reconciliation process and prepared status reports for record review and analysis, managing work assignments for a diverse staff of up to 14 professionals; verified that information and documentation was properly scanned and corrected. Trained Imaging and Reconciliation teams. Coordinated record maintenance with staff to ensure confidentiality. Verified offender information for federal, state, and local governments. Input visitation applications and fielded phone calls. Assisted with record research. Facilitated preparation of files for microfilming and purging. Provided technical assistance and support in record analysis.
**Developed, implemented, and modified records procedures for scanning and purging records.
PhD in Public Health (Anticipated in May, 2014)
UNIVERSITY OF PHOENIX
Master of Health Administration (2009)
FLORIDA STATE UNIVERSITY – Tallahassee, FL (2006)
Bachelor of Science in Social Science; Sociology Major / Urban & Regional Planning Minor
Emergency Management Certificate
Florida Notary Public
Languages: Intermediate-level Spanish & Sign Language
- Why do you want your resume reviewed? I want my resume reviewed to find out which federal
January 12, 2012 at 1:19 pm #146156
Notes for Jacquelynn Hairston
Jacquelynn, you have a ton of great experience. I’m excited to see where you end up and how you modify your resume using my suggestions below.
There are few things I think we can do to help your resume really highlight all this great experiences.
Before I get into the meat of what I think you can do to make your resume effective, I have a couple suggestions for how you layout your resume (I haven’t seen your actual resume):
- Although 10pt text is OK, it’s harder to read than 11pt, and 12pt is too big.
- No need to list GPA with the “/4.0” if that is the scale you are using. That is assumed in the U.S.
- Be consistent with everything. Your education section has you GPA hanging out to the right, which highlights that information, while the rest of your resume has dates hanging to the right, in a different place. Pick one way of doing things and be consistent. Inconsistencies make reading your resume more difficult.
- Use bullet point. Most people, especially in the private sector, can’t be bothered to read paragraphs.
Now to the more important stuff:
I’m going to suggest that, if you haven’t already, you should use the USAJobs resume builder to create your resume. Although many federal employers may not like the USAJobs resume style, they are used to it and will recognize it immediately.
Modified Chronological Format
The other thing that will help your presentation is to use a “modified chronological” format. This is a hybrid version of the functional and chronological that is organized in reverse chronological order, but has subsections focused on the skills sets the employer has said they need.
Each description, then, has longer bullet points that are focused on specific skill sets determined by the job announcement. For example, a recent client of mine was applying to a position at a university that had a number of distinctive requirements. He had a number of shorter bullet points that weren’t cohesive or understandable, so I suggested something like this:
- Recruitment and Marketing ‑ Develop employer outreach strategy and marketing plan, requiring relationship and network building in all sectors and publication of the first brochure sent to over 5,000 contacts around the world. The number of employers holding on-campus recruiting events almost doubled in this timeframe and the number of employers participating in the annual Employer Site Visit program increased 50%.
- Communications – Customize and administer, in conjunction with director, the web-based career management system, which gives student and alumni 24-hour access to job and internship announcements, an event calendar, employer contacts, and career-related documents.
- Project Evaluation ‑ Create and administer electronic surveys and evaluations for students and alumni in order to organize relevant and timely workshops, seminars, and career fairs. Attendance at events increased over the past four years including twice as many employers participating in the Elliott School career fair from 35 (2001) to 74 (2005).
- Training ‑ Advise students and alumni on career plans, job search strategy, organizational research, professional development opportunities, resume writing, informational interviewing, salary negotiation, and networking techniques. Review 200-250 resumes and cover letters per year.
(When using the USAJobs resume building, you won’t be able to bold anything. So for all the bolded words above, you can use all caps. In fact, any key words you use should be in all caps, even if it is in the middle of a bullet point.)
That kind of bullet point pulls together the skill sets he used (developing, implementing, creating), what/who/how/why he did these things, and his accomplishments. And it focuses the employer’s attention on those skills sets the employ said it needed. It also gives much more context to the employer and the sense that my student’s work had a much broader impact.
You don’t want to have massive bullet points for every skill set, just those that highlight the things that mean the most to the employer.
Another way of laying this out is to have several bullet points under one sub heading like:
Strategic Planning and Policy Development
- Develop strategic plan for new one-person career development office, monitor program budget, and serve on Executive Committee for school that has grown by 80% in 3 years.
- Identify career development needs of 450 MPA, MPP, and PhD students, implement appropriate programs and services, and offer support to 3200 alumni. Approximately 95% of all alumni are employed six months after graduation.
- Establish systems to ensure seamless coordination with Student Disability Services, Counseling Services, and International Services Office to help clients with special physical, mental, emotional, and legal needs.
- Evaluate financial aid process for graduate students and collaborate with upper management to review and develop process to decrease waiting time to receive confirmation with purpose of increasing student recruitment and retention.
- Assess personnel needs of school according to mission and present reclassifications and proposals for new staff members to director and faculty.
This is a great way to present your experiences to the employer, but what do you write?
Keep in mind that an employer will only give your resume 6-9 seconds for an initial review. You need to make an impact IMMEDIATELY. And if a computer is scanning your resume for key words, then you need to know what those are.
The position description is the employers way of saying “we have a problem.” You need to tell them that you are the solution to that problem and you MUST do it in their language. In other words, you need to translate your resume into their language using their exact words to describe what you have done and, most importantly, what you have accomplished. This will not be hard for you, because you already have a ton of great information in your resume. All you need to do is modify your resume to fit what the employer wants.
I glanced at the position and your resume and could not immediately see the skills and abilities the positions asks for. The way you describe all your experiences and accomplishments is fine, but it doesn’t directly relate to the position at hand. I want to emphasize how crucially important it is to write the descriptions of your experience to match exactly what the employer wants and to do it in such a way as to be brutally obvious.
For example, I underlined a few key words and phrases in the position to show what needs to appear in your resume. Note that management, monitors, coordinate, and reporting are three terms that appear in the two paragraphs I highlighted. Do any of these “skill terms” readily appear on your resume and are easy to find? You have good descriptions already, but I don’t see these terms.
Give this a shot and let me know how it goes.
As I’ve said, you have a TON of great experience, but it’s hard for employers to find what they are looking for.
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