“At its best, innovation is more than a team sport – it is a networked, collaborative adventure.” (ideo.com)
Are you interested in the practical application of social networking? What happens when we move the ideas from theory into practice?
Making a business for a wiki.
October 26, 2009 at 3:32 pm #83817
I recently posted this on the general discussion forum, but I am hoping the members of this group can provide additional feedback about deploying a wiki for citizen engagement.
My agency is exploring the possibility of deploying a wiki to provide a mechanism for constituents to contribute in the development of content like FAQs, instructions, and a glossary for one of our filing applications.
We feel that deploying a wiki will or hopefully will result in the following:
1. Improve the content we provide to the public by ensuring that the most useful and easily-understood information is provided;
2. Provide useful business intelligence that will improve public relations and improve future development;
3. Build a sense of ownership of the information and the system the information supports; and
4. Goodwill and trust for agency.
We are working through concerns about giving up control over our content and about IT security. I’m reaching for any assistance from the community, especially if your department or agency has deployed a wiki internally or externally. We would like to know what questions the decision makers asked? What concerns did people have? How did you address IT security concerns? What would you do differently? What worked? Anything else that you think would be of help to me and my colleagues.
October 26, 2009 at 3:41 pm #83825
I’d compare the Wiki model to the open software approaches. I think the latter might be more suited to what you’re hoping to engineer.
October 30, 2009 at 7:44 pm #83823
Thanks for writing this in our group. I love the idea of creating a way for you to accomplish the 4 objectives. Now I derail at the technical side of the issue, but can really see how useful this would be to a lot of agencies, all going through the same things at the same time.
The more we can get our constituents involved, from the beginning, the more they will care. I always like to ask the questions “What”, “So What” & “Who Cares”. If you can get past that you’ll be more likely to succeed. It’s ideal if it’s compelling, to both the agency folks, and your community. It’s exciting to me to think about how much you could get from the process, from collaborating with colleagues across agencies and how you could leverage limited resources.
I wish I was techie enough to know how to set this up, but you have my interest and vote to keep going.
May 30, 2010 at 11:08 pm #83821
Please let me propose another frame of mind for your question. I think your approach is biased by a content-centered paradigm (FAQs, instructions, and a glossary for one of our filing applications.), and that what you are longing for is not limited to what such a paradigm may provide. I think you are right in believing that wikis would enable better content and so on, but my point is that wikis can do much more than that, once they are integrated with your business processes, and not limited to be content repositories.
You can wiki not only reference content, but also project information, citizen-provided narratives, and, especially, you can have action items triggered and controlled from within a wiki, once you have that wiki integrated with process management applications.
And you can have that. You may like to take a look into how the Australian company Atlassian has developed wiki-centered applications to enable agile software development. My guess is that those examples may inspire a lot of ideas as to how to use wikis in government for citizen engagement. Another suggestion is to take a look into applications developed by UK´s Headshift, for example, Patient Opinion. Despite they are not pure wikis, the way they´ve used wiki concepts to develop apps with broader functionalities seems remarkable to me.
Well, I am looking forward to learning about your further reflections.
June 3, 2010 at 4:17 pm #83819
Thanks for your reply. I’m looking forward to hearing from Brian. How do you see the difference between wiki’s and creating closed social networks for use by cities and communities. How do you think they would work together, if at all.
I know we often get a limited time with any community to capture their involvement, do you think one is more compelling than the other?
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