This group is for teleworkers and telework managers…and anyone else who is interested in discussing telework!
Learn how much money you could save by teleworking with GovLoop’s Telework Calculator.
April 30, 2009 at 1:18 pm #71085
I’m in the middle of writting a telework proposal for our Contact Center, does anyone have a program or advice they could give me. I have found that most of our work in my organization that can go to telework is administrative and with the advancement of technology my customer service reps don’t have to be i the office.
April 30, 2009 at 5:09 pm #71115
Thought I’d share what the State of Arizona has. We have a Telework self-assessment that the employee completes. If it is determined they are a fit, then on to step two – the training/workbook and video for employees and supervisors to watch and complete. Once this is done, an agreement for Teleworkers is completed (either temporary or long-term). I went ahead and attached the workbook, video, and I found a copy of the temporary telework agreement – all should be attached for you!
April 30, 2009 at 5:31 pm #71112
I’ve tried twice now! My attachments don’t seem to show up. I’ll try them one at a time – perhaps it was too large. Here’s the workbook.
April 30, 2009 at 5:32 pm #71109
Here’s the temporary agreement
April 30, 2009 at 5:33 pm #71106
Finally, here’s the video.
April 30, 2009 at 5:49 pm #71104
Trish you are a god send. I’d give you my first born, but he’s already grown. Thanks a bunch. I’ll look at these and see how i can incorporate some of you best practices. If i have questions how can i get a hold of you?
April 30, 2009 at 7:27 pm #71099
I’m usually on GovLoop almost daily! Feel free to drop me a note if you’ve got any questions. I’ve scanned some additional information, and have attached the copies:
1. Virtual Office Overview with Q & A’s (for employees, and for supervisors)
2. The assessment survey
3. Executive Order
Have a great day!
April 30, 2009 at 8:38 pm #71097
an Excellent resource that has the potential to, at least, meet some of your needs.
May 2, 2009 at 2:39 am #71095
Kirk D. WebberParticipant
I’m in the Federal Gov’t in DC. My experience over the past few years with telecommuting/telework is that in order to make managers comfortable with supervising employees they can’t see, there need to be some simple metrics/tools. This also helps ensure that a few bad apples in the teleworking community don’t spoil the whole barrel by not performing the work. Basically, it means agree to what’s to be done, agree on how it’s to be measured, and follow up! I know there are some telework policies/documents on various Fed gov’t sites; should I look for them for you? How big is your contact center/how many customers/what type of work?
May 4, 2009 at 5:15 pm #71093
Tricia and Henry – Thanks for sharing the great resources!
Here are a few steps from my perspective on making the case for telework:
1. List your/your team’s current tasks.
2. Ask a few questions about them: How long do these tasks take in the office? When do they need to be completed (again, when you are in the office)? Which of them MUST be performed in the office? What can be done anywhere? How can telework make you more effective in accomplishing these tasks?
3. List the resources you need to accomplish these tasks and what you/your team have already for your virtual office.
With some of this concrete information in hand, you can state with confidence:
a. This is what I/we do now.
b. This is how long it takes me/us.
c. These are the tasks that must be performed in the office.
d. These are the tasks that I/we can complete anywhere…and, in fact, I/we will perform them more effectively and efficiently if I/we am/are not in the office.
Go for a trial period of 1-3 months at 1 day per week, then evaluate. If it’s going well, keep going (or ask for more days). If not, at least you tried!
May 4, 2009 at 5:57 pm #71091
Andy also gave me some helpful insights recently when crafting my own telework proposal. I just had a meeting with my manager today to discuss it, and she told me that I hit on exactly everything that she thought needed to be covered – a home run if ever there was. Much of my proposal covered ground that was addressed in the training available at telework.gov. My management chain also wanted the proposal to cover some “measurement” ground, but the reality of it – in my case – was that this was code for “describe how we can assure management oversight when you’re working remotely.” So I identified various work tasks that could be performed remotely, tied them specifically to aspects of my existing performance agreement, and described what I’d do to make ensure “transparency” in what I did while working from the alternative work site such that any barriers to management oversight would be difficult to identify.
I made sure my proposal addressed the following:
* eligibility for a telework arrangement (under my Agency’s policy);
* benefits to the applicant;
* benefits to the organization;
* standards of communication and oversight;
* the tasks that may be appropriately be performed at an AWS;
* transparency and management oversight;
* communications and technology needs;
* any limitations or restrictions on an implemented agreement (in my case, none).
Hope that helps!
May 4, 2009 at 7:53 pm #71089
Thanks guys, I’ll be looking at your comments with my managers over the next couple weeks and putting together our proposal. Thanks again for the help.
May 12, 2009 at 12:33 pm #71087
You must be logged in to reply to this topic.