A place to highlight best practices and discuss key issues (security, environmental, etc.) related to transportation, including (but not limited to!) the impact of Web-based tools and mobile applications.
Do you have examples of social media and public transportation?
December 29, 2009 at 4:59 pm #87961
I know that there are several projects going on…a few that I know about on every level of goverment:
– City of Ottawa’s Interactive Traffic Map
– BART in San Francisco’s Mobile Apps
– Kansas DOT’s KanDrive Interactive Site
– MassDOT’s Social Media Activities
– TSA’s Evolution of Security Blog and IdeaFactory
I know that Kendra Levine highlights several examples at her blog – MashTrans.org.
What else is happening with social media and transportation?
December 29, 2009 at 8:56 pm #87971
From the research side of the house, a Sharepoint site at transportationresearch.org has been established.
AASHTO’s Research Advisory Committee (RAC) has been a co-leader in this effort with TRB’s Committee on Conduct of Research. The TRB Committee on Conduct of Research also has a Ning! site that is http://transportationresearch.ning.com.
Both of these efforts are targeted at expanding the community of research managers and administrators, including current researchers as well.
December 29, 2009 at 9:26 pm #87969
Don’t forget about the San Francisco Municipal Transportation Agency’s (SFMTA) Central Subway project (Disclosure: they’re a client of mine). They’re using social media to keep the public updated on Phase 2 of SFMTA’s Third Street Light Rail Project. Check out their blog or follow them on Twitter for more information.
January 7, 2010 at 10:35 pm #87967
January 12, 2010 at 12:15 am #87965
January 29, 2010 at 11:33 pm #87963
At the Federal-level, USDOT’s Federal Transit Agency (FTA) has been effectively using Twitter to communicate regularly about the agency’s activities, while providing information such as the latest announcements, meetings, products, etc. This is a very useful and easy way to stay informed of all the Federal-level activities in the Public Transportation sphere.
On a related note, I thought it might be worth adding this unique perspective about use of social media among the various public agencies involved in transportation at the Federal level. The USDOT’s senior most leadership has embraced the use of social media with great enthusiasm. US Department of Transportation Sec. Ray LaHood is probably among the most active blogging/tweeting/facebooking figures in this Administration. His blog, Fast Lane is very popular among the community of transportation professionals. He has effectively utilized all the social media tools at his disposal to educate and engage the public on many of the Department’s initiatives ranging from the announcement of ARRA grants to the need high-speed rail in this country. He has also effectively used social media in his fight against one of the serious transportation issues facing our community – distracted driving (and the popular teen phenom texting while driving). His Distracted Driving Summit featured crowd sourcing of questions and many in the audience were tweeting away about the summit happenings. It was mind blowing, to say the least, when I had a chance to observe the enthusiasm and the interest to participate among various segments of the population.
Following the Secretary’s lead, many agencies with in the USDOT, like the Research and Innovative Technology Administration (RITA) have instituted social media strategies as part of their outreach efforts to reach a whole new generation of audience across the country (and in some cases across the globe). RITA’s Bureau of Transportation Statistics (BTS) and the Intelligent Transportation Systems Joint Program Office (ITS JPO) are offering regular updates via Twitter.
Of course, we all know there are many other agencies such as Transportation Security Administration (TSA), which gets involved in the business of public transportation though they are primarily confined to security and safety of the nation’s transportation systems. TSA has been a very active user of social media tools for a long time.
That said, I am currently working on a presentation (for personal use) documenting the use of social media among all Federal Agencies involved in Transportation (USDOT and Non-USDOT). I’ll be glad to share with you all when I finish.
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