Even as the opioid epidemic escalates, many government officials may not understand the true scope of the problem. But geo-enabled data and GIS mapping tools allow communities to visualize an accurate picture of how and where opioid abuse is impacting its citizens. GIS can provide a holistic picture of drug abuse, collect data in real… Read more »
Experts argue that the benefits to cloud and automation are greater than the difficulties. Panelists discussed this in a recent online training.
Employee engagement is the first step to a successful customer service journey, because agency personnel are the people who will actually create and deliver services to constituents. When morale declines, so does productivity and service. On the other hand, when engagement is high, your employees will be driven to provide exceptional experiences that serve the… Read more »
The perception that government cannot be trusted is a very real problem. What can you do to help restore citizen trust?
While these steps are no silver bullet to overcoming your quarter-life crisis, they will help you navigate this difficult time. Embrace the uncertainty and know that this period is only temporary. Keep in mind that you are not alone and you will come out of it a more weathered, experienced and insightful professional.
Leaders need to know what they should hoard and what they should purge. The key is finding the right balance in terms of time, people and guiding principles.
As the holidays roll around, it is easy to get lost in time. The fear of missing out (FOMO) may be the companion to the sneaky thief we call procrastination. Read on to find out how.
The basic question that I ask when answering whether I consider someone a leader or not is whether people are following them.
Choosing a new technology vendor will impact your agency for years. By taking note of the suggestions above, agencies can capitalize on their in-person interactions with potential vendors, from meeting prep to live demos and Q&A. If you can make potential vendors prove their worth on demo day, you can be that much more confident… Read more »
Like many state and local enterprises, Louisiana is grappling with various legacy systems. Some are almost 40 years old, and with each comes countless applications.