Using GIS to Tackle the Opioid Crisis

Even as the opioid epidemic escalates, many government officials may not understand the true scope of the problem. But geo-enabled data and GIS mapping tools allow communities to visualize an accurate picture of how and where opioid abuse is impacting its citizens. GIS can provide a holistic picture of drug abuse, collect data in real… Read more »

Engaging Employees in the Customer Service Mission

Employee engagement is the first step to a successful customer service journey, because agency personnel are the people who will actually create and deliver services to constituents. When morale declines, so does productivity and service. On the other hand, when engagement is high, your employees will be driven to provide exceptional experiences that serve the… Read more »

4 Steps to Navigate Your Quarter-Life Crisis

While these steps are no silver bullet to overcoming your quarter-life crisis, they will help you navigate this difficult time. Embrace the uncertainty and know that this period is only temporary. Keep in mind that you are not alone and you will come out of it a more weathered, experienced and insightful professional.

Procurement: Getting The Most Out Of Your Demo Day

Choosing a new technology vendor will impact your agency for years. By taking note of the suggestions above, agencies can capitalize on their in-person interactions with potential vendors, from meeting prep to live demos and Q&A. If you can make potential vendors prove their worth on demo day, you can be that much more confident… Read more »