Case Study: Productivity and Response Time Improvements in Local Government
The resource squeeze common throughout the public sector coupled with the possibility that service demands could increase once the economy turned around made Town leaders of Gilbert, Arizona (pop: 208,000) interested in improving productivity and efficiency. They decided to test improvement methods that are now common in the business sector, and chose to run a project on the process for handling commercial building permits. Improvement in this key process would make Gilbert more business friendly, help companies get established faster, and generate tax revenue more quickly.
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