Adriel Hampton started the topic How do you (or would like to) use CRM tools in your work? in the forum Communications, Citizen Engagement, Customer Service 7 years ago
I’m working on setting up sample workflows for customer/constituent service and communications, involving internal and external participants interacting with government teams and agencies.For government staffers, what are key workflows important to you know and how do you manage them (email, calls, speadsheets, existing CRM or task management systems)?
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