Summary of Knowledge Management Challenges (disc. Friday):
* Square One
o Need problem statements
o Need to identify critical processes
o Need to educate & execute Open Gov strategies beyond strategic communications or P.R.
o Feelings of disempowerment or disorientation by open government for those unfamiliar in agencies.
* Data Transformation’
o Need to better guidance for transforming data into accessible and usable knowledge
+ Technical/Organizational Challenges (formal)
# Time lag from scientists to agency
# disparate data systems across agencies (i.e. EPA, CDC & FDA) & within agencies (i.e. EPA), need for a centralized repository of agency data; questions: Is the bureaucratic process slowing down the data–>knowledge transformation process? Which legacy systems are creating this lag?
# Tension of security of transparency; potential solutions: segregate different types of data, it depends on how data is classified; need to ‘customize’ the data
# Search engines or asking co-workers continually for information or guidance slows down the process.
# EPA need to overcome stove pipes
+ Cultural Challenges (informal)
# Agency workers regard for individual expertise or data undervalued: Culturally (i.e. EPA), people think their knowledge isn’t that important.
# Generational gaps: ‘Young people need to slow down and gradually learn the system’ or conversely, ‘Why can’t senior managers help us make these changes now?’ Middle ground: How do we make each person succeed?
# Resistance among senior managers to adopt new technologies sometimes, because of ‘solution pollution’ and failed past tech. projects (distributed computing, outsourcing, data storage, etc.), getting ‘burned’ or disappointed by previous technology touted as ‘one best method’.
# Progress: EPA’s 101 Series and Emerging Leaders Network; RITA DOT (http://www.rita.dot.gov)
* Deficiency in onboarding: need more leadership support for onboarding in agencies (EPA, DOT, etc.); some progress being made with internal office online forums; benefits of non-anonymous online forums as one benefit: engenders culture of openness.
* Need for navigation of the politics at play in agency administration
* Need for best practices sharing from top-to-bottom of agency and inter-agency on open government knowledge; NASA’s Spacebook; will FedSpace help?
* Fresh approach: think multiplicity or suite of solutions; some problems might be necessary challenges to continually negotiate.
* Solutions: online portal for agency RFP for knowledge management.
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