I’ve worked with GSA in the past on a contract that was procured through the Millennia Lite GWAC. Overall, my experience with GSA on this contract was very good. The staff who I interacted with were very knowledgeable in what they did. I would definitely look to GSA again for future proucurements.
However, like Steve suggested I believe GSA can better market its services to the program level, the folks who are actually procure the good or services. I feel from past experiences, that program managers are often struggling with little or no help provided by their given procurement shop. This can be due to several reasons. Perhaps the contracting shop is just to busy to offer assistance or perhaps they don’t have the expertise on what the program is trying to procure. As a former project officer, there were many times when I could have used some assistance when developing acquisition strategies and writing SOWs especially when it came to creating performance based contracts. Many projects fail or exceed costs due to bad planning on the front end of a procurement. I believe this is a key area where GSA can assist in. Even if the program decides to procure the services and or items from their own contracting shop GSA would have at least created a relationship for future services.
Also, I believe many programs are looking at private companies or non-profit organizations such as LMI to assist in acquisition needs. This isn’t necessarily a bad thing. However, as a government agency I think we should look at other government agencies for assistance before going out into the industry.
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