Andrea Schneider posted an update in the group Social Networking, Leadership and Innovation in the Applied Setting 8 years, 5 months ago
OPM USAJobs.com website. Last week OPM released a new website for USAJobs. It has created quite a stir all over the press, web and in practice. People are pretty unhappy with their move from Monster.com.
I have a few thoughts on this situation…
I’m sure they are very upset themselves with the situation. It’s embarrassing for the government’s job site to be in trouble at this time (really ever). They wanted to own the code which they didn’t with Monster. I have huge sympathy with each and every job seeker.
What I also see is an agency that is making itself totally available to feedback, however negative, has failed in the public eye and is trying to fix it, is getting huge public participation and is trying to make it right while in front of so many critics.
I know change is often very,very messy. It’s politically risky and without the right “cover” many agencies won’t even try it. If we believe in an innovation agenda for government we will have public “failures” while we get it right.
If they had to release this new website, they probably should have done so in beta form, which would have made it clear it was a work in progress. Ripe for end user feedback and rapid prototyping. I guess the question is how to help them make it work. Their intentions were good and how can we support those who are trying even when it’s painful?
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