Hard to overstate the value that Govloop is providing to the community – the hard work, the great resources and solid team are really tremendous. Moreover, it is great to see the interest in continually improvement and evolution. I am certainly expecting big things in 2011.
I think the goals you list are certainly worthwhile, particularly regarding training. This is a real value add where everyone wins. My few additions would be:
- Perhaps broaden the expertise element into something along the lines of a more formalized (digital) mentoring program.
- Many in the Govloop community are interested in how technology can be used to improve the work that we do and our ability to serve the public. Establishment of metrics is a critical piece to this but finding and highlighting the stories of how the use of social media, social networking and open government tools and approaches have measurably improved people’s lives are extremely important as well. These stories serve to establish that all important emotional connection around the work that we do. Govloop seems like it could be a great centralized clearinghouse for this type of info.
- What about thinking REALLY big – along the lines of establishing some protocols for the Govloop community to evolve into a customer service channel for government employees (on their own time). As example, if someone in my own personal network has an problem about issue X, I would love to be able to find someone in the community that may have knowledge of where info/ resources around that particular issue exist. I am not all suggesting that advice is given but only guidance/ assistance in finding where help may be found. This human-powered approach seems like a key part of the puzzle in getting beyond the need for people to know which website or which agency they need to go to get the information & help they need.
Thanks for the opportunity to contribute.