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Angela Hooker

Profile picture of Angela Hooker

@AngelaHooker

active 2 years, 6 months ago
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Recent Blog Posts

  • 5 Tips for Confronting a Problem Co-Worker
  • Comfortable…Around People with Disabilities?
  • Tools of the Day Trade: Productivity on a Budget
  • Talkin’ Pretty: Design and Accessibility
  • Reality TV and Accessibility Have a Lot in Common
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  • Profile picture of Catherine Andrews

    Catherine Andrews wrote a new post, The Challenge: Ineffective Networks, on the site GovLoop 5 days, 13 hours ago

    This blog post is an excerpt from our recent report, Maximizing State and Local Government Services With a Modern Network, published in partnership with Cisco Meraki. To read the full report, head here.

    One of […]

  • Profile picture of Catherine Andrews

    Catherine Andrews wrote a new post, The First Step Toward Better Contact Centers, on the site GovLoop 1 week, 5 days ago

    It’s tough out there for government agencies providing service for citizens today. When citizens engage with government, they expect the same high level of customer service they receive from the private sector. W […]

    • Profile picture of Nya Jackson
      Nya Jackson replied 1 week, 3 days ago

      The Indiana Bureau of Motor Vehicles was a great example of small ways you can improve customer service. Half of the time I just press 0 to speak with an associate because the self-service menu is too long. So shortening it would definitely encourage me to use it more.

  • Profile picture of Catherine Andrews

    Catherine Andrews wrote a new post, DevOps Today: It’s Time, and There Are No More Excuses, on the site GovLoop 1 week, 5 days ago

    This blog post is an excerpt of a report, Accelerating DevOps in the Public Sector, developed in partnership with Red Hat. To download the full report, head here.

    Digitization is sweeping government and the […]

  • Profile picture of Catherine Andrews

    Catherine Andrews wrote a new post, Achieving IT Maturity with IT Service Management (ITSM) for the Public Sector, on the site GovLoop 2 weeks, 5 days ago

    This blog post was written in partnership with Team Dynamix.

    The federal government spends at least $90 billion annually on IT. In fact, in 2018, federal government spent $96 billion on IT, and state and local […]

  • Profile picture of Catherine Andrews

    Catherine Andrews wrote a new post, The Importance of a Recovery Plan Today, on the site GovLoop 3 weeks, 1 day ago

    This post is an excerpt from our recent report with DLT and Symantec, The Plan for Recovering from Cyberattacks in Government Today. To read the full report, head here.

    On May 11, 2017, the president signed […]

  • Profile picture of Catherine Andrews

    Catherine Andrews wrote a new post, The Challenge: A Holistic View and Storage of Data, on the site GovLoop 1 month, 3 weeks ago

    This blog post is an excerpt from our recent report created in partnership with ServiceNow. To read the full report, head here.

    Today, we live in a connected world, moved along by massive streams of data and […]

  • Profile picture of Catherine Andrews

    Catherine Andrews wrote a new post, The Multi-Faceted Approach to Solving the Opioid Crisis, on the site GovLoop 2 months ago

    This blog post was written in partnership with AWS and MicroPact.

    It’s no secret that today’s opioid crisis is a complex problem that affects governments at all levels. States are diligently creating task for […]

    • Profile picture of Mark Hensch
      Mark Hensch replied 1 month, 4 weeks ago

      Thanks for sharing this. Hopefully some of the technologies you discuss can be leveraged to overcome this health crisis.

  • Profile picture of Catherine Andrews

    Catherine Andrews wrote a new post, Apply to Be a GovLoop Featured Contributor!, on the site GovLoop 2 months, 2 weeks ago

    This application is now closed. Thank you so much for applying to the latest round of the GovLoop Featured Contributor program. Due to the current partial government shutdown, we are delaying acceptance […]

    • Profile picture of Declan Riordan
      Declan Riordan replied 2 months, 1 week ago

      This is a great opportunity to share your most interesting ideas and innovative practices! I definitely encourage anyone with government ideas tumbling around in their heads to give it a shot!

  • Profile picture of Catherine Andrews

    Catherine Andrews wrote a new post, 6 Ways the Government is Trying to Reskill Its Workforce, on the site GovLoop 2 months, 3 weeks ago

    window.addEventListener(‘LPLeadboxesReady’,function(){LPLeadboxes.addDelayedLeadbox(‘iHBx9doc3r67AUrQn64Gia’,{delay:’6s’,views:0,dontShowFor:’0d’,domain:’govloop.lpages.co’});});Take in this bombshell of a […]

    • Profile picture of Spencer Grady-Pawl
      Spencer Grady-Pawl replied 2 months, 2 weeks ago

      Hopefully a young work force can bring some exciting new ideas with them–I’ll be interested to see how they impact government IT culture/practices.

    • Profile picture of tanyamcilravy
      Tanya replied 2 months, 2 weeks ago

      As long as IT is outsourced and disconnected from the end users the problems will continue to mount. It doesn’t matter how good someone is at database development, if they don’t understand the data itself or how the end user uses the data, the systems will not function optimally for the users. Internal CX/UX has to be the starting point instead of an afterthought.

      • Profile picture of Nicole Blake Johnson
        Nicole Blake Johnson replied 2 months, 2 weeks ago

        Great point, Tanya. How can you make IT work for end users when they are not at the center of the equation?

  • Profile picture of Catherine Andrews

    Catherine Andrews wrote a new post, Informed Decision-Making Leads to Smart Infrastructure Investments, on the site GovLoop 2 months, 4 weeks ago

    This blog post is an excerpt from GovLoop’s recent report created in partnership with Esri and Microsoft, Strengthening Our Nation’s Infrastructure Improving Decision-Making With Location Intelligence. To do […]

    • Profile picture of Mark Hensch
      Mark Hensch replied 2 months, 4 weeks ago

      This is so cool! I hope more governments embrace GIS for their infrastructure projects. As a native Michigander, the value to roads, water systems and more seems high to me!

    • Profile picture of Kelly Boyer
      Kelly Boyer replied 2 months, 3 weeks ago

      GIS sounds like a great tool for many cities across the country. However, I’m interested to see the research of long term effects of the major infrastructure changes on the communities in urban spaces.

  • Profile picture of Catherine Andrews

    Catherine Andrews wrote a new post, The Intersection of Tech and Leadership in Gov: Looking Ahead to 2019, on the site GovLoop 3 months, 1 week ago

    window.addEventListener(‘LPLeadboxesReady’,function(){LPLeadboxes.addDelayedLeadbox(‘iHBx9doc3r67AUrQn64Gia’,{delay:’6s’,views:0,dontShowFor:’0d’,domain:’govloop.lpages.co’});});Government is innovating, […]

  • Profile picture of Catherine Andrews

    Catherine Andrews wrote a new post, Case Study: Advancing Population Health Through Data at HRSA, on the site GovLoop 3 months, 1 week ago

    This blog post is an excerpt from a recent report created in partnership with NetApp. To download the full report, head here.

    The Health Resources and Services Administration (HRSA) is the federal agency within […]

  • Profile picture of Catherine Andrews

    Catherine Andrews wrote a new post, Building Bridges in Data Sources to Fight the Opioid Epidemic, on the site GovLoop 3 months, 1 week ago

    This blog post was written in partnership with Socrata and Amazon Web Services (AWS)

    Today’s opioid crisis is a complex problem that affects governments at all levels. To make an impact on this significant p […]

  • Profile picture of Catherine Andrews

    Catherine Andrews wrote a new post, The Challenge of Securing Data on the Move, on the site GovLoop 3 months, 2 weeks ago

    This blog post is an excerpt from our recent report created in partnership with Micro Focus Government Solutions. To download the full report, head here.

    In today’s era of digital transformation, data is ev […]

  • Profile picture of Catherine Andrews

    Catherine Andrews wrote a new post, Meet GovLoop’s New Round of Featured Contributors!, on the site GovLoop 3 months, 2 weeks ago

    Last month, we put out a call for our 18th round of GovLoop Featured Contributors – and you responded with amazing enthusiasm. Dozens of people from all walks of government and industry life sent in great ideas f […]

  • Profile picture of Catherine Andrews

    Catherine Andrews wrote a new post, A New Era of IT Modernization, on the site GovLoop 4 months ago

    What does IT modernization mean to you? What is your take on IT modernization?

    That was the question posed to industry leaders at GovLoop’s “Where Collaboration and Digital Transformation Intersect” event, […]

  • Profile picture of Catherine Andrews

    Catherine Andrews wrote a new post, Why Data Is Critical for Defense and Intelligence Readiness, on the site GovLoop 4 months ago

    This blog post is an excerpt from our recent research brief with IBM, Data and Defense: How to Boost Readiness. To download the full brief, head here.

    DoD has never been more aware that data is critical to its […]

    • Profile picture of Mark Hensch
      Mark Hensch replied 4 months ago

      AI sounds like it will be so, so critical to DoD in the future. This definitely got me interested in reading the full research brief mentioned in the link at the top of the article!

  • Profile picture of Catherine Andrews

    Catherine Andrews wrote a new post, 3 Web Analytics Myths and Misconceptions, on the site GovLoop 4 months ago

    This article is an excerpt from GovLoop’s guide titled “Analytics Now: Effective Use of Government Data Today.” Download the full guide here. 

    Visitors to a government website are on a mission to complet […]

  • Profile picture of Catherine Andrews

    Catherine Andrews wrote a new post, Overcoming America’s Opioid Crisis With Data Analytics, on the site GovLoop 4 months, 1 week ago

    This article is an excerpt from GovLoop’s guide titled “Analytics Now: Effective Use of Government Data Today.” Download the full guide here. 

    The flood of data facing government is growing so swiftly that it […]

  • Profile picture of Catherine Andrews

    Catherine Andrews wrote a new post, Adopting a Data-Driven Mindset in Government, on the site GovLoop 4 months, 1 week ago

    window.addEventListener(‘LPLeadboxesReady’,function(){LPLeadboxes.addDelayedLeadbox(‘M6ndTRSpudeWjBaNNw3XXh’,{delay:‘6s’,views:0,dontShowFor:‘0d’,domain:‘govloop.lpages.co’});});

    This article is an excer […]

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