@AngelaHooker
active 2 years, 9 months ago-
Catherine Andrews wrote a new post, The Science of Where in Smart States, on the site GovLoop 1 week, 1 day ago
This blog post is an excerpt from our recent report created in partnership with Esri, Smarter States Equal Smarter Communities: Leading Transformation through Geospatial Infrastructure. Download the full report […]
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Catherine Andrews wrote a new post, How to Accelerate Successful IT Modernization, on the site GovLoop 1 week, 2 days ago
While initiatives such as the Modernization Act and Cloud Smart aim to encourage agencies to transform, many agencies continue to face challenges. Modernization isn’t a once-and-done process. Rather, it’s a pro […]
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Catherine Andrews wrote a new post, Helping to Solve the U.S. Opioid Crisis with Technology, on the site GovLoop 1 week, 2 days ago
This blog post was created in partnership with AWS and Appriss.
The opioid epidemic is a growing and complex problem. In fact, the Centers for Disease Control (CDC) estimates that more than 71,000 people in the […]
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Catherine Andrews wrote a new post, The Need for Software-Defined Data Centers in the Cloud, on the site GovLoop 1 week, 3 days ago
This blog post is an excerpt from our recent GovLoop Academy course, created in partnership with VMWare and AWS, How to Innovate in Federal Government. To access the full course, head here.
Federal government […]
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Catherine Andrews wrote a new post, The Challenge of Effectively Accessing and Sharing Sensitive Data, on the site GovLoop 1 month, 1 week ago
This post is an excerpt from our recent report with DataStax, Powering Growth and Innovation for Hybrid Cloud. To download the full report, head here. […]
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Catherine Andrews wrote a new post, The Need for Better Software Application Security, on the site GovLoop 1 month, 2 weeks ago
Rather than ripping and replacing legacy systems, agencies are increasingly creating software applications to modernize their services.
This rapid rise in government applications has created significant […]
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Catherine Andrews wrote a new post, Changing the Government IT Game With Self-Service Portals, on the site GovLoop 1 month, 2 weeks ago
This blog post was written in partnership with TeamDynamix.
$22 vs. $2.
That’s what HDI states is the average cost of a support call vs. the cost of self-service.
Many government organizations are di […]
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Catherine Andrews wrote a new post, Delivering Modern Digital Services to the Citizen with Transparency and Measurement, on the site GovLoop 2 months ago
As agencies move more and more of their citizen interactions to the web and mobile applications, the digital citizen experience increasingly becomes the primary way they interact with their citizens and […]
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Catherine Andrews wrote a new post, Increasing IT Infrastructure Security in Federal Agencies, on the site GovLoop 2 months ago
This blog post is an excerpt from our report created in partnership with Oracle, Improving Federal Security With Automated Patching. To download the full report, head here.
If one thing is constant in […]
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Catherine Andrews wrote a new post, Improving Project Portfolio Management for 3,000 Employees with 200 Different Apps, on the site GovLoop 2 months, 3 weeks ago
This post is published on GovLoop in partnership with TeamDynamix
The Interagency Information Technologies Division for Maryland’s Frederick County was managing projects for 18 divisions with a mix of s […]
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Catherine Andrews wrote a new post, Altering the Course of Disease Surveillance: Connecting Cause and Effect to Location, on the site GovLoop 2 months, 3 weeks ago
This article is an excerpt from GovLoop’s report titled “Altering the Course of Disease Surveillance: Connecting Cause and Effect to Location.” Download the full report here.
Historically, organizations […]
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Catherine Andrews wrote a new post, Understanding the Importance of Resiliency, on the site GovLoop 2 months, 3 weeks ago
This blog post is an excerpt from our recent report done in partnership with Esri, Resilient by Design Solving What Keeps Community Leaders Up at Night. To download the full report, head here.
Resiliency is […]
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Catherine Andrews wrote a new post, The Challenge: Ineffective Networks, on the site GovLoop 3 months ago
This blog post is an excerpt from our recent report, Maximizing State and Local Government Services With a Modern Network, published in partnership with Cisco Meraki. To read the full report, head here. […]
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Catherine Andrews wrote a new post, The First Step Toward Better Contact Centers, on the site GovLoop 3 months, 1 week ago
It’s tough out there for government agencies providing service for citizens today. When citizens engage with government, they expect the same high level of customer service they receive from the private sector. W […]
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The Indiana Bureau of Motor Vehicles was a great example of small ways you can improve customer service. Half of the time I just press 0 to speak with an associate because the self-service menu is too long. So shortening it would definitely encourage me to use it more.
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Catherine Andrews wrote a new post, DevOps Today: It’s Time, and There Are No More Excuses, on the site GovLoop 3 months, 1 week ago
This blog post is an excerpt of a report, Accelerating DevOps in the Public Sector, developed in partnership with Red Hat. To download the full report, head here.
Digitization is sweeping government and the […]
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Catherine Andrews wrote a new post, What Is ITSM and Why Does It Matter for Government?, on the site GovLoop 3 months, 2 weeks ago
This blog post was written in partnership with TeamDynamix.
The federal government spends at least $90 billion annually on IT. In fact, in 2018, federal government spent $96 billion on IT, and state and local […]
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Catherine Andrews wrote a new post, The Importance of a Recovery Plan Today, on the site GovLoop 3 months, 3 weeks ago
This post is an excerpt from our recent report with DLT and Symantec, The Plan for Recovering from Cyberattacks in Government Today. To read the full report, head here.
On May 11, 2017, the president signed […]
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Catherine Andrews wrote a new post, The Challenge: A Holistic View and Storage of Data, on the site GovLoop 4 months, 3 weeks ago
This blog post is an excerpt from our recent report created in partnership with ServiceNow. To read the full report, head here.
Today, we live in a connected world, moved along by massive streams of data and […]
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Catherine Andrews wrote a new post, The Multi-Faceted Approach to Solving the Opioid Crisis, on the site GovLoop 5 months ago
This blog post was written in partnership with AWS and MicroPact.
It’s no secret that today’s opioid crisis is a complex problem that affects governments at all levels. States are diligently creating task for […]
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Thanks for sharing this. Hopefully some of the technologies you discuss can be leveraged to overcome this health crisis.
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Catherine Andrews wrote a new post, Apply to Be a GovLoop Featured Contributor!, on the site GovLoop 5 months, 2 weeks ago
This application is now closed. Thank you so much for applying to the latest round of the GovLoop Featured Contributor program. Due to the current partial government shutdown, we are delaying acceptance […]
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This is a great opportunity to share your most interesting ideas and innovative practices! I definitely encourage anyone with government ideas tumbling around in their heads to give it a shot!
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It was cool hearing how at different agencies with vastly different missions each agency had a similar digital service experience mission. Great session and piece!