Bandar El-Eita replied to the topic Front-Line Offices – how do you hanlde crazy people? in the forum Forum Discussions 9 years, 9 months ago
To go back to the point of Chris’s message, in a previous role I worked with a non-profit law type group doing pro-bono work. We would have our fair share of unwelcomed visitors. We would also get more than the occasional death threat. We treated it calmly and with level heads, but I will say people quickly learned that you would get bothered less if you were wearing jeans and a polo shirt than a suit and tie….the higher up in the organization the sloppier people dressed, it was interesting.
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