Bill Brantley replied to the topic I Trust Social Media to Find a Good Restaurant; Why Don’t I Trust It To Guide Policy Decisions? in the forum Communications, Citizen Engagement, Customer Service 6 years, 9 months ago
@Andy: Good points which I actually haven’t considered when I posted the article. What I found interesting about the article was the author’s argument that people seem to trust social media more when using it for personal purposes then when using it for business/professional reasons. I would like to see more quantitative evidence that such a gap exists but I do agree that culture plays a role in how an organization uses social media in engaging with their audience.
Good example on OPM’s use of social media for the PMF program. 🙂
Poll of the Week
Could your inbox use a little more awesome?
Sign up to get a daily dose of awesome gov-focused resources, trainings, blogs and articles to help you do you job better.