Around 50 users, but to also support a 24×7 help desk staff (~2/3 users logged in at all times). Customer info tracking, user notifications (e-mail/web/RSS), product and service accountability, product tracing, trouble ticket tracking. Goal is to have a tool that would allow the help desk staff to efficiently track users, products and services they receive from my office, and to provide streamlined notifications to users in the event of a product or service anomaly or outage.
Poll of the Week
Could your inbox use a little more awesome?
Sign up now to get our free Daily Awesome newlsetter featuring gov-focused resources, trainings, blogs and articles to help you do you job better.