Posts By Bryce Bender

What’s Next for the Digital Government Strategy – DorobekINSIDER LIVE Expert Panel Discusses

Yesterday, there was a special edition of the DorobekINSIDER Live focusing on the Digital Government Strategy, One Year Later. One year ago, federal CIO Steven VanRoekel announced the Digital Government Strategy that grew to include mobile, open data, and how to measure all of this “stuff” in this age of austerity. A full synopsis ofRead… Read more »

Using Technology to Enhance the Customer Experience – Arlington National Cemetery

“Honor – Remember – Explore,” Arlington National Cemetery’s motto has a new way to allow visitors to do just that with its ANC Explorer mobile app. The cemetery hosts 7,000 annual burials, over 3.1 million annual visitors, and sits on 624 acres of land. Visitors always had two main questions when arriving at the cemetery:Read… Read more »

Customer Service Through Founding and Guiding Principles

How does a hotel chain with over 3800 hotels in 74 countries provide unparalleled customer service? GovLoop and Oracle held an event, The Changing Face of Customer Service in Government, where attendees heard about how J.W. Marriott views customer service. It starts with a founding principle: If we take care of our associates (employees), theyRead… Read more »

Engagement Through Game: GovLoop Guide Identifies Elements of Social Media Excellence

A few weeks ago, GovLoop released a new guide, “The Social Media Experiment in Government: Elements of Excellence” that highlights bright spots of social media experimentation in government. The activities discussed in the guide have led to clear outcomes and mission-related impact along core functional areas. Our goal was to create a highly practical resourceRead… Read more »

Thursday Thoughts: 5 Elements of Meta-Leadership

I am a graduate student at George Washington University and I am fortunate enough to be taking a leadership class with a former high-level government official. My professor has served at the highest levels of government, and provides a first hand account how to lead large, complex and bureaucratic government agencies. Every Thursday I’ll postRead… Read more »

Vine – Coming Soon to an Agency Near You

Federal agencies will soon be able to utilize Vine for their mobile social media strategies. Vine is a free mobile app, owned by Twitter, that allows users to record six second long videos with their iPhones and iPads and then easily share it to Twitter or other social media platforms. Yesterday, the General Services AdministrationRead… Read more »

Thursday Thoughts: Learning From Non-Events

I am a graduate student at George Washington University and I am fortunate enough to be taking a leadership class with a former high-level government official. My professor has served at the highest levels of government, and provides a first hand account how to lead large, complex and bureaucratic government agencies. Every Thursday I’ll postRead… Read more »

Moving to the Cloud? What’s Your Biggest Worry?

Cloud based computing continues to be a hot topic in government. The DorobekINSIDER live recently discussed What’s The Status of Gov 2.0? with an expert panel. It seems that cloud solutions continue to be the driving force behind new government innovations. Michael Donovan is a Distinguished Technologist with the HP Enterprise Services Office of theRead… Read more »