Candi Harrison replied to the topic What does Good Government Customer Service Look Like? in the forum Citizen Engagement and Customer Service 9 years, 4 months ago
The Federal Web Managers Council laid out their vision of great customer service in their 2008 White Paper:
Citizens should be able to:
1.Easily find relevant, accurate, and up-to-date information
2.Understand information the first time they read it
3.Complete common tasks efficiently
4.Get the same answer whether they use the web, phone, email, live chat, read a brochure, or visit in-person
5.Provide feedback and ideas and hear what the government will do with them
6.Access critical information if they have a disability or aren’t proficient in English
Good place to start!
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