Hello! I have just joined this group since I have just taken an assignment in GSA’s Office of the Chief People Officer to find ways to make KM practices part of how we do business — so I am looking for ways to connect with others who are engaged in KM in the public sector –hoping to leverage their experience as GSA defines its path for moving forward.
I am reading a relatively new book by Carla O’Dell and Cindy Hubert from American Productivity and Quality Center (APQC)… The New Edge in Knowledge, How KM is Changing the Way We Do Business. Cindy Hubert did a webinar in September that captured my interest and attention. They present a graphic view of ways knowledge is shared, ranging from Explicit to Tacit and from lower to higher Human Interaction — from Self-Service tools and systems, to Process Based approaches (e.g., lessons learned, etc.), to Community of Practice Networks (with virtual collaboration tools) to Transfer of Best Practices (peer assists, etc.). This conceptual view addresses most of the points you guys raise in your discussion of Steve’s question about the most effective ways to share knowledge. Depends on the type of knowledge… and chances are multiple channels for sharing are needed.
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