Cheryl Ward replied to the topic I Need Your Help – Researching Telework for Government in the forum Communication Best Practices 7 years, 10 months ago
Just talked about this today in a small group of supervisors at GSA… THE hot topic that should be in all telework training is:
How to manage the work when your staff is teleworking?
Telework is a significant performance management issue, and as our workforce teleworks more, the supervisors need to know more about how to foster productivity, communications, and cross-functional integration that is often so necessary to successful work performance. Managers and supervisors and team leads need to learn new ways to manage, oversee without micro-managing. Employees need to learn new ways to inform up the chain so that there is confidence that progress on work is being made and issues are being coordinated across swim lanes when needed.
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