Christine Zmuda replied to the topic Social Media and Customer Service in Government in the forum Communications, Citizen Engagement, Customer Service 7 years, 5 months ago
My colleague Bryony Cole worked in the Dept of Justice, Australia prior to coming to Yammer. Here’s a deck on case studies in government and familiar with the Australia landscape. She may has lots of examples here of how Social is being used in government http://www.slideshare.net/bryonycoleslides/getting-the-most-juice-from-a-government-yammer-network . Her email is [email protected].
I work to support Federal clients here in the Washington DC area, I would be happy to give you some examples if you are looking for US based organizations. My direct line is 301-467-1412 or [email protected].
All the best,
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