I suppose I should narrow my comments down to ‘field offices that help people who are in bad situations”
I think FEMA is a good example – its one thing to try to get a PC to work, but it’s quite another to try and help get a whole town to work.
Another example is public aid offices – they have to deal with people who are one step away from being on the streets. (or already there) It’s not the end of the world if I have to wait for a tech to come out and fix the hard drive on my PC. It’s much different if the whole system that keeps assistance checks going out crashes.
Oftentimes, it is entry level govies that have to have enough customer service skill to deal with a claimant whose agitated about an issue that can effect if they can make rent that month or not.
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