Craig Thomler started the topic Wil Government 2.0 lead to the end of current agency hierarchical structures? in the forum Our Government 2.0 future 9 years, 4 months ago
Below is an extract from my blog post, An end to government’s command and control pyramids?, at gov2au.net
How do you think government agency structures might change as a response to widespread use of Web 2.0 and Government 2.0 technologies?
Governments, and most organisations, are built as hierarchical command and control structures.
Shaped roughly like a pyramid, the individuals at the top make decisions and allocate work whereas people at the base execute.
This type of structure dates back hundreds, even thousands of years, it is a logical construct based on the limits faced throughout history; slow and ineffective communication, limited access to education or knowledge, information inequality and an often unwilling workforce.
However what happens when these preconditions no longer limit us?
In Australia, the US and many other developed countries we already have near-universal free or (comparatively) cheap education. People leave school at 16, let alone 18 or university at 21, with magnitudes more knowledge than the average person only a few centuries ago.
We are entering a future where information is ubiquitious. Anyone with an internet connection can already access the world’s libraries, current events and expert views.
Communication is fast and increasingly efficient, with people able to locate, meet and discuss any topic using the web in minutes, rather than months.
With these limitations removed, will hierarchies remain the best way to organise government agencies?
How could we reinvent them to run more effectively applying Government 2.0 tools and techniques?
If you had to structure a 21st Century agency from scratch, how would you build it?
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