Performance Element: Handling of Freedom of Information Act (FOIA) Requests
Performance Standard: With few exceptions, thoroughly responds to incoming FOIA requests within 30 calendar days.
Performance Element: Customer Service
Performance Standard: Provides accurate, complete, useful responses with no more than one confirmed allegation of…[Read more]
I agree with many of the comments below regarding providing direct and specific feedback. While I have not held a supervisory role in the Federal government, in my role as the performance management program manager I have had the opportunity to work with many managers on addressing performance issues – particularly for employees that are…[Read more]
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