David Crozier started the topic What are group members views wrt using Software as a Service (SaaS) for 311/CRM? in the forum 311-Municipal CRM 11 years ago
Hi group members,
My company has just launched a new hosted solution called Lagan311.com aimed at the 311/CRM market.
What are your views with regard to using SaaS in this area? Have you any experience with similar offerings and what are your current pain points that such as system would remedy?
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